Sleep score not showing for sleep logs

[Lucyruth]

I’ve recently got a Fitbit versa, day one it showed a sleep score and since then it tracks my sleep but no score, can anyone help please?

Moderator edit: updated subject for clarity and updated label

[AlvaroFitbit]

@Lucyruth Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with you sleep score not showing. To show the sleep score your device needs to record sleep stages that may not be shown for the following reasons:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

You can read more about sleep score here.

I also moved your post to the correct board.

Let me know how it goes.