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Sleep stages not working after updating FitbitOS in Versa.

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‎05-24-2018 22:42 - last edited on ‎05-29-2018 08:06 by Moderator Alum

‎05-24-2018 22:42 - last edited on ‎05-29-2018 08:06 by Moderator Alum

Dear support team,

 

Sleep stage worked well until I updated the latest OS on my Versa. I've tried all recommended solutions, but still get a negative result. 

 

Kindly help figures why. Thank you.

 

Moderator Edit: Clarified Subject.

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‎05-29-2018 08:08

‎05-29-2018 08:08

Hello @turtledept, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this situation to my attention and for trying some troubleshooting steps already. Would it be possible for you to let me know exactly which troubleshooting steps you've tried so far? That will be very helpful for me to determine which steps should we try next. Additionally, a screenshot of your Sleep Stages will be very helpful as well. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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