Sleep stats and other health info gone

[MsMargie1116]

Hi there, all my health and wellness information ha disappeared.  I went into discover to add it back, but it won’t allow me to “open” it!!!  

[JECross]

Same thing happened to me and can't add anything back!

[SunsetRunner]

I am having the same issues. The only thing showing is my calories. 😞 

[FitPatti]

Same here, and I am not happy about it.  What did they do to make this happen?  Checked Fitbit page on Facebook, no explanation of what is happening or how yo fix it.  

[jtonzi]

This happened to me as well. My app updated to the new experience last night and looked fine. This morning I only have calorie stats and I can't add back anything. The app still shows my Versa is connected and syncing, but it won't display any data (including past data). 

Edit: mine just suddenly reappeared. No idea why it wasn't there a little bit ago. Outage on Fitbit's side?

[SunsetRunner]

Same issue - it's like the new app doesn't recognize which device I have, and is only giving me the most basic information. The web dashboard has everything, though, so it isn't an issue with my Versa. 

Edit: most of my info is back, but not my activity (i.e. steps!). 

[SunsetRunner]

Hopefully it sorts out soon! So very frustrating! X

[SunsetRunner]

I will keep an eye on my app. Hopefully the issue gets sorted soon!! Xx

[SunsetRunner]

Experiencing the same issues! I’m hoping it’s just a glitch and sorts out soon! X

[HJGL]

Same here! Yesterday I had problems with tracking my sleep, there wasn't even a sign of my heartbeat 😉 And now I only can see calories, training and my weight. What is this??

[SunsetRunner]

Mine had now reappeared. Check yours 🙂 x

Sent from my iPhone

[HJGL]

Yes! Mine too! It's a wonder 😉

[FitPatti]

App is working now, Versa screen still black for the time & steps. Smh

[GavRev]

I had the same issue for about 15 mins or so.. I'd guess it was a server issue. 

[GraceGFitbit]

Nice to see that you're digging into the Fitbit Forums! Let me give you a warm Welcome to our Community.

We are indeed making improvements to the Fitbit app experience. You can see the new design and try our new app experience to access all your stats and information in a way that’s more dynamic, integrated, and highly personalized. 

This is how do you add tiles to your Fitbit App dashboard :

1. Tap the Discover tab , and tap Health and Wellness Stats.
2. Tap the stat you want to add, and tap Add to Today.

You can check this help article to get more details about this new design : What’s the new Fitbit app experience?

Thanks for posting and I hope to see you chatting around enjoying the Forums!