Sleep tile has completely disappeared on my FitBit Versa

[BBtuna]

I got my FitBit Versa in July.  It tracked my sleep wonderfully.  About a month ago it stopped tracking it.  I tried a few things, checked the bluetooth, checked the sync, restarted, then I gave up.  My band broke and it took about a week to get a new one.  Now I have it back on and the sleep tile has completely disappeared.  I can't find an option to start tracking it again.  It's on the app on my phone, still not tracking though but nothing on my FitBit.  Any ideas how to fix this?

thanks

[JuanJoFitbit]

@BBtuna welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I would like to follow up on the sleep tracking issues that your Fitbit Versa is experiencing.

I appreciate the time spent trying the workarounds you mentioned above.

I'd like you to try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing current data.

After this, check out this help article which explains how sleep is tracked on your Fitbit device.

Keep me posted on the outcome! 😀

[BBtuna]

Hi,  I didn't do the reset.  I turned off the FitBit Versa, turned it back on, updated every thing I track and the next day sleep was back on my phone app.  It updated at midnight and seemed to correct.  The tile was still missing on the FitBit but the next day it showed up again.  I have no idea how it worked but it did so I'm happy.Thanks

[JuanJoFitbit]

@BBtuna that's great news! I'm so glad to hear that the sleep tile is showing again. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀