08-13-2020
09:47
- last edited on
08-13-2020
10:44
by
MarreFitbit
08-13-2020
09:47
- last edited on
08-13-2020
10:44
by
MarreFitbit
Monday I bought a new iphone, and when I tried to sync my fitbit versa with my phone, I had to delete the fitbit app and reinstall it. Ever since I did that, the sleep tile is gone. The app both on my phone and on my PC don't even give me "sleep" as an activity to track. Sleep was one of the features I used most often and need. How can I get the sleep tile back as an option? This is a little ridiculous!
Moderator Edit: Clarified subject
08-13-2020 10:44 - edited 06-25-2024 08:38
08-13-2020 10:44 - edited 06-25-2024 08:38
Hi there @TuffyMax, welcome to the Community Forums. I understand where your concern is coming from, I'll be glad to help you.
As per the description of your post it seems that your Versa was unpaired from your Fitbit account after you tried to switch phones and that's why the sleep data and sleep graph were gone.
To see when was the last time sync or if your Versa is paired, tap the Today tab > your profile picture > your device image.
If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?
Once you confirm that your Versa is linked and syncing to your Fitbit account, you can try adding the Sleep Tile if you continue not seeing it by following the steps below:
Also, please make sure to check and follow the tips and recommendations I provided here to make sure you receive your sleep data.
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