help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep time not showing correctly in the watch but it does in the app.

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-12-2019 21:47 - last edited on ‎03-13-2019 07:53 by Moderator Alum

‎03-12-2019 21:47 - last edited on ‎03-13-2019 07:53 by Moderator Alum

I have had my watch for a little over a month, and at first it was working great and would track my sleep whenever I happened to pass out. But probably a week and a half ago I got 15 hours and 15 minutes of sleep and ever since it has been on that on the watch, but when I go to my app it shows the correct time. I’ve tried resetting it and it didn’t work. What can I do now?

 

Moderator Edit: Clarified Subject.

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-13-2019 07:55

‎03-13-2019 07:55

Hello @Taylortot, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for letting us know you've already tried to troubleshoot this situation with us. At this moment, in case you haven't done it yet, please go to your phone and open the Fitbit app, tap on Account > Versa > Apps and update the Today app. If this app has not yet updated, it might not show the correct information in your watch. 

 

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

Best Answer
1 REPLY 1

‎03-13-2019 07:55

‎03-13-2019 07:55

Hello @Taylortot, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for letting us know you've already tried to troubleshoot this situation with us. At this moment, in case you haven't done it yet, please go to your phone and open the Fitbit app, tap on Account > Versa > Apps and update the Today app. If this app has not yet updated, it might not show the correct information in your watch. 

 

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer