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Sleep tracker is missing crucial information on my versa 2

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‎11-29-2020 20:24

‎11-29-2020 20:24

I just bought a Fitbit Versa 2 for sleep tracking. My sleep tracker is missing crucial information...nothing about REM, or light/deep sleep - as in this article https://www.androidauthority.com/fitbit-sleep-score-1111682/. My graph looks completely different than what I see that it should look like in this article.  

 

Additionally, I tried to upload a screen grab of my graph, but the insert image link above does not allow me to upload from my hard drive. Any suggestions? 

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‎12-22-2020 14:29

‎12-22-2020 14:29

Welcome to the Fitbit Community @JBB1.

 

Thank you for the information provided and for trying to upload a screen shot.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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