help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep tracking disappeared from the Today app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-02-2020 08:22 - last edited on ‎04-26-2020 12:28 by Fitbit Moderator

‎03-02-2020 08:22 - last edited on ‎04-26-2020 12:28 by Fitbit Moderator

I have a new Versa 2 and have been having trouble getting any sleep tracking results to display on my watch even though I can see data within the phone app.

 

I reinstalled the app on another phone and reset the watch to factory as it seemed to be stuck installing a watch face. the app told me the watch needed updating via WiFi which it has done but it no longer shows sleep as a tracing option in the watch settings. I now only see three things total steps, steps this hour and BPM.

The app on the phone looks now different and watch and phone app are syncing but there is nothing i see to make the missing settings appear as they were before? My watch version is  35.70.721.

 

Has anyone experienced similar?

Thanks

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎04-26-2020 12:25 - last edited on ‎05-24-2024 15:16 by Fitbit Moderator

‎04-26-2020 12:25 - last edited on ‎05-24-2024 15:16 by Fitbit Moderator

Hi @LBswatch. Welcome! It's great to see a new face around and I'm sorry for the delayed response.

Thanks for letting me know about your Versa 2 and the steps tried on your own. I've confirmed that your watch runs the latest firmware update and since your details are syncing correctly, let's make sure that your stats are added correctly to the Today app:

  1. On your Versa 2, swipe up to open the Today app.
  2. Scroll all the way down and tap on Settings.
  3. Add a check mark on Sleep so it can be displayed. Note that you can select up to 7 stats to see on the Today app.
Best Answer
0 Votes

‎07-17-2020 03:05

In response to LizzyFitbit

‎07-17-2020 03:05

I am having the same problem, so be advised that "sleep" is no longer a menu option at all on the watch, and there are only three options.

Best Answer
0 Votes

‎07-21-2020 12:36 - last edited on ‎05-24-2024 15:17 by Fitbit Moderator

In response to TiaLove

‎07-21-2020 12:36 - last edited on ‎05-24-2024 15:17 by Fitbit Moderator

Hi @TiaLove. Welcome to the Community Forums.

Thanks for joining this thread and sharing that your watch isn't showing sleep as an option. This shouldn't be happening and to work on this together, I'd recommend to try the following:

  1. Go to the Bluetooth settings on your phone and unpair your watch from that list.
  2. Turn off the Bluetooth in your phone.
  3. Restart your watch to refresh its performance.
  4. Turn on the Bluetooth settings.
  5. Open the Fitbit app and pull down on the screen to force a manual sync.
  6. Try adjusting the Today settings one more time.
Best Answer
0 Votes