Sleep tracking inaccurate with Versa

[Tammy_S]

My Versa tracks my sleep but it's inaccurate.  I woke up this morning at 7am.  My Versa reported I was awake at 5am & it stopped tracking my sleep.  Other nights it starts my sleep long after I go to bed.  I'm asleep after my head hits the pillow.  My Blaze used to track sleep if I fell asleep in the recliner, recorded awake time when I moved to my bed & went back to tracking sleep until I woke in the morning.  Are there known issues with the Versa's sleep tracking that are being corrected by Fitbit?  I made the wrong assumption accuracy (heart rate, steps, sleep) would not be an issue with the Versa since the Blaze works so well.  

Moderator edit: updated subject for clarity and label. 

[Twnz2trips]

Very disappointed in fitbit this time around.  First Pandora, even with premium I get nothing.  Now my sleep tracking. Too late to return. Over $200 on almost a wrist brick

[stevethompson49]

One thing I recall reading on the Fitbit website is that devices that have heart rate sensors don't need or allow normal/sensitive sleep setting.

[Twnz2trips]

Thank you. I read above something about the clock face and sleep tracking.  I've put back a face "by fitbit" and see what happens in the morning.

[keticsteve]

This is my first post on this thread - the so-called "sleep tracking" of this device is pathetic at best!

My Versa is 2 months old and I have been trying to work with fitbit to solve the problem but they seem to have given up on me and I am getting what look like "form" responses to any emails I now send.

They always add their support "Mantra" - "If there's anyway we can assist you further, please don't hesitate to contact us. We'll be more than glad to provide you with further assistance to make sure you're back on track." - but it clearly is meaningless because they also keep telling me that the sleep tracking is only to provide a "general" indication of my sleep - what a joke - I should be dead by now if my sleep is as bad as the Versa suggests.

I had no issues with my previous Charge 2 and like many others I purchased the Versa with confidence - but that has now all but totally evaporated.

If fitbit can't / wont solve this, I will NEVER purchase another device from them.

[keticsteve]

It would appear that many of us are all but being "ignored" over issues with our rather expensive, malfunctioning Versas.  I am getting tired of being fobbed off by the faceless / detached "support" team.

I actually don't mind a device having teething troubles - but to be all but dismissed without any sense that fitbit accept any responsibility with the failure of their devices stretches my patience and understanding to breaking point.

The folks in this thread are obviously not the only ones struggling with fitbit's inadequacy in this respect.  The link below makes VERY interesting reading concerning what some have called the questionable claims that fitbit have made for their devices. 

Certainly the Sleep Tracking seems to be a common failure if this thread is anything to go by.  I wonder how many "silent" customers are represented by each "vocal" post on this thread?

Just asking the question ...... 

https://www.lieffcabraser.com/defect/fitbit-heart-monitor/

[Harwax]

I never thought they were only user error. I only gave some suggestions
after first buying Versa and reading the owner's manual. I am in complete
agreement that sleep tracker is completely useless. I have gotten it to
give me a complete reading maybe 2 or 3 nights at the most, then it gives
me intervals with gaps in between. Not even sure when it did give a full
nights recording it was accurate.

Hopefully Fitbit will resolve issues with next update (when ever that might
be).

If you didn't buy the Versa solely for the sleep tracking app, I think it
serves its purpose.

And thanks for being my friend

[AlejandraFitbit]

Hi, everyone!

Thanks for all your reports on receiving inaccurate sleep logs. I’ve forwarded this information that has been provided so that an investigation can begin. 

In the meantime, we really appreciate your cooperation. When I receive more information on the results from this investigation, I’ll follow-up here in the thread. I would like to reassure you all your voices are being heard and this concern has been flagged to our team.

If there is anything else we can help you with, let us know. 

[Twnz2trips]

Update* with the "fitbit" clock face and a factory reset it did record my sleep last night. However, the factory reset still restored the chosen fitbit clock face, not the one that was originally on it. 

[keticsteve]

Thank You, They say that patience is a virtue - so digging deep and
waitin with baited breath ....

[Djones1951]

I had two nights (Thursday and Friday), where the results were accurate. As
I said in my previous message, Thursday’s results were wrong but then
magically were adjusted to be accurate. But again, last night’s results
were again all messed up. I went sleep at about 10:30. My reported
schedule said I went to sleep at 11:46 and awake at 7:16 which was correct
for the awake time. But I got the simplified readings that said I slept for
only 2 hours and 42 minutes! I wore my band the same way as always. The
Versa does not record sleep properly. That seems to also be confirmed by a
lot of other respondents. My Surge, as I reported in my last message,
worked correctly almost all the time. I’m completely mystified and running
low on patience. Please fix this problem. Thank you.
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[Nabilb]

@AlejandraFitbit "So an investigation can begin"!  Really.  People have been complaining for months that sleep tracking does not work.  We were all expecting a fix any time and assuming that Fitbit is working to fix this.  This is just terrible service.

[AlejandraFitbit]

Hello all, I hope you are doing fine.

As mentioned in my previous post, I have escalated this and at the moment of having more information I will let you know about it. In the meantime, your patience will be much appreciated and if there is anything else I can do for you, let me know.

Keep the stepping up! 

[Djones1951]

It worked last night.
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[Harwax]

I can't get it to work for more than 2 nights in a row.

[SunsetRunner]

at least you get two nights.. count yourself lucky

sometimes.. and i say sometimes i get one night.. right..

then all the other entries for days on end are screwed up

its ridiculous to adjust everyday.. and the worst part.. .it took a month
of everyone **ahem**ing constantly.. for them to finally say.. there is a
problem

wow.. sucky customer service..

[Twnz2trips]

I set sleep time last night,  it got nothing after ther Friday 1.5 hours.  Well I remained in deep sleep for the next 5 hours.  Not a single movement...hmmmm.

I will trust that this they are working on since it doesn't involve a third party app. 

[keticsteve]

I have noted the escalation of this problem via one of the Moderators on this thread - and I'm grateful for this.

I am still trying to work with Fitbit Support and am getting some apologies for my "inconvenience"- a bit of an understatement but at least it is something.

It seems that there is a massive lack of "joined-up" communication within the fitbit organisation because of the constant change in personnel who deal with any given User's problems.   I have not received "assistance" from the same person twice - although I hit "reply" on the emails.  On no occasion has anyone acknowledged my previous interaction with the "Support Team" - almost as if there is no record of my ONGOING problem - or they don't bother to read my previous responses.

I find this very frustrating - and ultimately, disrespectful.

Anyway, the latest advice was to do a factory reset (again) - which I did and although the device worked well on the first night after the reset it seemed to degenerate incrementally since then - and is now all but useless again.  

So, I guess I'm back to square one.....

Sweet Dreams everyone!

[Djones1951]

I have the same problem. Very inconsistent, and usually wrong with random
nonsensical “simplified” data one night then inaccurate sleep readings the
next that do not correspond to when I actually went to sleep. Very
frustrating!
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[Markster]

My HR Charge 2 was very accurate but my Versa is acting the same as others are reporting.

it starts recording approx 1.5 hrs after I go to sleep.  

Fitbit are you working on this issue ?

[Djones1951]

Mine is still screwed up. Went to bed at 10:05 AM and woke up at 6:21 and
got 2 hours and 26 minutes of sleep!?!?
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