Sleep tracking inaccurate with Versa

[Tammy_S]

My Versa tracks my sleep but it's inaccurate.  I woke up this morning at 7am.  My Versa reported I was awake at 5am & it stopped tracking my sleep.  Other nights it starts my sleep long after I go to bed.  I'm asleep after my head hits the pillow.  My Blaze used to track sleep if I fell asleep in the recliner, recorded awake time when I moved to my bed & went back to tracking sleep until I woke in the morning.  Are there known issues with the Versa's sleep tracking that are being corrected by Fitbit?  I made the wrong assumption accuracy (heart rate, steps, sleep) would not be an issue with the Versa since the Blaze works so well.  

Moderator edit: updated subject for clarity and label. 

[Djones1951]

No answers from Fitbit on the sleep tracking mess...........interesting.

[Harwax]

Hi Mikehoff,

Just so you know, I have no affiliation with Fitbit. I am in the same boat
as every other Versa user. Just trying to be helpful

Harwax

[AlejandraFitbit]

Hi, guys!

I appreciate all your reports on receiving inaccurate sleep logs. As mentioned previously, I’ve forwarded this information. In the meantime, we really appreciate your cooperation and when I receive more information on the results from this, I’ll follow-up here in the thread.

I know that this can frustrating but while I get more information, I recommend editing your sleep information by following the instructions in the help article How do I change my sleep history?.

Catch you later. 

[GREED1967]

I just purchased this Versa a week ago to replace my Blaze.  I'm having the same problem as everyone else.  It is woefully incorrect in logging sleep--a feature Blaze did perfectly.  Is there a resolution in sight or should I return the product?

[keticsteve]

I guess you take the opportunity and return it. All we've got so far - for weeks - from Fitbit is "wait and see"...Not a very encouraging response for a 'flagship device'You'd think they'd try to encourage their faithful customers with more than platitudes 😞

Sent from my Samsung Galaxy smartphone.

[Harwax]

Agreed

[SunsetRunner]

I would return it.  I regret not returning mine in hopes that this company would fix the problem.  Now I tell anyone who asks about Fitbit,  about the issues we are having  and discourage them from buying another Fitbit product of any type until/unless this company changes its focus to be more customer Centric like their competitors are.  My wife was going to buy a Fitbit but instead now has a Garmin and loves it.

[sf_valerie]

I just got my Versa about a week ago, and am also having issues with the sleep tracking. I previously had the Charge HR, which I never wore to bed because I found it uncomfortable. Was excited to try the sleep function with the Versa, but it is not recording properly. Mostly it splits my sleep into two halves, showing that I was awake in the middle of the night anywhere from 1 to 4 hours, which is absolutely not true. A couple of times it has only recorded about 3 hours total. I sure do hope that they fix this issue, as I really like everything else about the Versa.

[stevethompson49]

What is the point of editing my sleep record?

I don't need to tell FitBit how I think I slept.

I paid FitBit to tell me how I slept.

[SunsetRunner]

Exactly!

[SunsetRunner]

---

@AlejandraFitbit wrote:

Hi, guys!

I appreciate all your reports on receiving inaccurate sleep logs. As mentioned previously, I’ve forwarded this information. In the meantime, we really appreciate your cooperation and when I receive more information on the results from this, I’ll follow-up here in the thread.

I know that this can frustrating but while I get more information, I recommend editing your sleep information by following the instructions in the help article How do I change my sleep history?.

Catch you later. 

---

hey folks

we all wanted acknowledgement that they know about it and are working on it

i think the moderator told us.. 

I hate the sleep tracking not working but i am a betting man and i bet that fitbit will have it fix at the next update.. 

if they dont.. i assume they going to lose a lot of customer.. 

I am waiting to see if they fix the bugs and the crappy clock face glass before buying one for my wife.. 

i need to replace my screen protector every 3 weeks.. cause i am rough on my watches

[guitarwoman]

I used to think this. But, if you can edit the start and stop times, if both are incorrect, the sleep log will be populated by detailed sleep stats. Which are obviously stored in the device but are not reported. Fitbit’s ahem fine communicators tend to not give the whole picture.

Sent from my iPad Pro

Regards,
Bonita

[Skyybluepurple]

That may work for existing sleep records that are only partially reporting?  I don't know, I've never tried that. 
But I've got NO sleep records at all for most nights, and if I manually add them, it doesn't show any kind of detail at all. 

[stevethompson49]

I tried editing my sleep record, adding an hour on the start and the system told me that there was overlap with another sleep period and would not make the edit. I then tried adding just five minutes on the start and it combined three nights into one sleep period.

[Cookie1981]

I got my Versa last week and like most of the function but totally frustrated with the Sleep Logging - I have read many of these post and tried most of the ideas - reset the watch, removed the app and re-installed, changed wrists, tightened it, loosened it . On many nights it logged me going to sleep at 2:00 Am andI know I was lights out before then. I have done to edit but why do that when the Versa is supposed to track my sleep - like many others - Help

[Cookie1981]

I tried numerous different things last night to get an accurate sleep log but to no avail - i went to sleep at 10:30 and Versa said 2:00 so sleep log incorrect - I edited it to show correct hours - I have a Charge and it is always spot on - it is a basic sleep log - doesn't have the stages which is OK with me if the hours are correct - can Firbit make it an option for the Versa to have either a simplified ( basic )  sleep mode versus the more detailed one - I think the Versa is trying to make it more complicated so messes up the tracking

[Djones1951]

For the past 5 nights my Versa has been tracking my sleep correctly.  What I don't know is if this is just luck, or some sort of a fix from Fitbit.  Time will tell.  I will report my continued results good or bad.

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your participation in the forums and the time you've taken to report this situation. Please note that our team is aware of this situation and as @AlejandraFitbit mentioned, we're continuously forwarding information to them so they can be aware this issue is still affecting your sleep logs. 

At this moment, if you haven't done it yet, please update the Fitbit app and restart your Fitbit Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. 

We appreciate your feedback and would like to encourage you to keep us updated, this is always very helpful for us. Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[Skipsterrr]

I don't see how updating the app can help since the play store version was last updated on July 11th  and I am running that version. 

[Dfordg8]

Hi All, I’ve had a few Fitbits with the last being the Blaze which I upgraded to the Versa. I can say, having owned it since it was released, there is nothing you can do that will fix the sleep tracking, at least not consistently. It’s really a shame because everything else about the Versa is great but the sleep tracking is really worthless. Also, if I’m going to track my sleep manually, a pad and piece of paper would be sufficient and a lot easier. I used the Blaze for over a year and got good consistent sleep tracking so I’m guessing it’s a Versa hardware issue but that’s just my opinion. I suggest you evaluate the Versa and whether you should keep it or return it based on everything else besides the sleep tracking, for me.... I wish I would’ve returned it as it does not do what was advertised and I paid full price for it. Thanks