Sleep tracking inaccurate with Versa

[Tammy_S]

My Versa tracks my sleep but it's inaccurate.  I woke up this morning at 7am.  My Versa reported I was awake at 5am & it stopped tracking my sleep.  Other nights it starts my sleep long after I go to bed.  I'm asleep after my head hits the pillow.  My Blaze used to track sleep if I fell asleep in the recliner, recorded awake time when I moved to my bed & went back to tracking sleep until I woke in the morning.  Are there known issues with the Versa's sleep tracking that are being corrected by Fitbit?  I made the wrong assumption accuracy (heart rate, steps, sleep) would not be an issue with the Versa since the Blaze works so well.  

Moderator edit: updated subject for clarity and label. 

[SunsetRunner]

Well put.  I think there a hundreads who agree with you completely and the consequences may extend to legal ramifications at some point.  Of course they censor this forum and anyone mentions that term they delete the post very quickly.  I have reached out to purchasing department to at major retailers and if enough of us do that maybe some questions will be asked.  I feel totally ripped off by this company and have told dozens of friends to not waste their money on this company unless or until they come clean on this product.  It’s a hardware issue I believe and short of replacing or recalling all the devices there won’t be a fix.  I can’t see them replacing all the verses out there unless a judge orders t.

[Harwax]

When you say everything is fine when you edit sleep tracking, are you
saying that the details (deep, light, REM, awake) also now show up
correctly, or is it just hours slept are calculated correctly?

[Cookie1981]

I agree with sf_valerie ——- I do exactly the same thing but there is a commonality going on I think. If I go to bed at 11:00 ( I did last night) it doesn’t start tracking until about 3:00 am and this happens every night - starts tracking around 2:00 or 3:00 am. I go in and edit my sleep log and the data before 3:00 shows up in the log. Seems like a Fitbit software engineer would pick up on this. I have also switched and worn my charge at night and it is 100% correct. I passed my return date on Amazon hoping a fix would come through. I have not put a review on Amazon but might have to if no good answers come from Fitbit 

UPDATE:

Harwax - when I edit my sleep log those details you mentioned - deep, rem, light, etc - Do show up and look correct

[Harwax]

I find (usually) six out of 7 days are correct. How is your error rate?

[sf_valerie]

@Harwax, yes, all of the details, REM, etc show up. So they are in there somewhere! Most days I have to edit, although once in a while it captures my whole night.

[Cookie1981]

Harwax - my error rate is 100 % - my Versa has never been accurate and it has been over a month since I got it and wear it every night except for the few when I wore my charge - have tried every fix but still same - starts log around 2:00 or 3:00 am

[Ab27]

I pre ordered my Fitbit Versa April 10, I received it around a month later, paid $338.95 (special edition in Canada) and it has only ever correctly tracked sleep 2 nights. I don’t even wear it anymore because it’s such a piece of garbage. I am sending a letter this weekend to the head office and requesting a full refund because it has become a joke and it wasn’t cheap.

[SunsetRunner]

Yea my Versa just looks nice and that’s about it. Went on a recent hike in Moab, UT and it said I did about 3k more steps than my husband who went up the trail about 30 mins further.  It’s not completely useless the alarm and Starbucks pay works. What a waste of money.  No more Fitbit products for me. 

[Lking85]

Try sensitive setting it worked for me

Sent from my Verizon LG Smartphone

[Cookie1981]

Thanks LKing85 - I tried the sensitive setting for 2 nights and made it worse - it showed 3 sleep cycles for the night with time gaps in between like I got up for an hour or so but I didn't 

[SunsetRunner]

Google Fitbit 2016 I think history is about to repeat itself.

[hoofbeats95]

@SunsetRunner what are you talking about? 

[Batty1]

Same issue here...I go to bed between 10 -11pm and take Medication at 4:15am go back to bed for 1-3hours and it has me up at 4:15am ...Ive made sure I'm set to normal and even changed my sleep times....they need to fix this I'm fed up.

[WalkAndRoll]

I get 4 out of 7 nights essentially correct, the others I edit and the sleep data shows up. 

[Harwax]

when I edit sleep data, only start and stop time is correct. It doesn't
fill in sleep data (REM, deep, light, etc). Are you saying when you edit,
the detailed sleep data now appears, when originally it wasn't there
because time period wasn't accurate?


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[sf_valerie]

Yes, when I edit sleep start time, all of the data (REM, deep, light, etc) shows up. I first have to go back to the log page, then click on the date again, but then it's all there.

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your continue feedback and insight about this issue. I understand your concern and frustration about this feature not working as intended; as mentioned earlier, our team is still working towards a proper resolution for it but sometimes issues take a bit longer than usual to get resolved. Once we have more to share with you about this situation, we'll make sure to do it through the official Forums. 

Thanks for your patience and understanding, we appreciate your feedback. 

Have a great day. 

[SunsetRunner]

It’s been  over 4 months since I bought my versa and have been dealing with this.  No one takes this long to fix a problem that hundreds of people are having and stays in business for long.  Many of us are considering next steps.  Perhaps offering a refund to us will allow you take as long as you want to fix the problem as we will no longer care.

please advise as these “thanks for your patience” messages are no longer credible as we are no further then we were 4 months ago.

enough!!!

[cenchasl]

It would be great if Fitbit admits 1) that there is a technical problem with sleep tracking on the Versa; 2) that you are working to solve it; and, 3) users will be given a status update every 30 days. Also, offer a refund for those who no longer want to wait. My Flex works, my wife's Versa doesn't.

[SunsetRunner]

You are assuming there actually is a chief engineer.  Given how horrible this product (verst) is, one has to wonder.  Thank you however for writing to them.  I totally agree with your post.