Sleep tracking inaccurate with Versa

[Tammy_S]

My Versa tracks my sleep but it's inaccurate.  I woke up this morning at 7am.  My Versa reported I was awake at 5am & it stopped tracking my sleep.  Other nights it starts my sleep long after I go to bed.  I'm asleep after my head hits the pillow.  My Blaze used to track sleep if I fell asleep in the recliner, recorded awake time when I moved to my bed & went back to tracking sleep until I woke in the morning.  Are there known issues with the Versa's sleep tracking that are being corrected by Fitbit?  I made the wrong assumption accuracy (heart rate, steps, sleep) would not be an issue with the Versa since the Blaze works so well.  

Moderator edit: updated subject for clarity and label. 

[RJJ77]

@shep4646  The workaround for this is simple. Just follow the suggestions in the recent post below to @hoofbeats 95.

[SunsetRunner]

thats what I have been doing   all is well 

[ImGettingFitter]

Tried it already. Didn't work for me for very long. It is a software or
hardware issue that needs to be fixed properly. Some of these workarounds
work for a time and then they don't. With the amount of money we paid it
isn't reasonable to have to use workaround of any kind. It needs to be
addressed prop etly.

[SunsetRunner]

You nailed it exactly. 

[SebRiv]

I have the same issue. I used to have a fitbit HR and it was very efficient at tracking my sleep. Now, the Versa is a real catastrophy on that end. I can get asleep at 11pm and Versa would only track sleep starting at 4am... that's a huge disapointment.

Is there any fix to this ?

[garethm]

I've had exactly the same problem and been fobbed off with the same responses from Fitbit.I've also had lots of problems with syncing. I think the Versa is a dud and wish I'd stayed with my Charge 2

[Shybear419]

Im having the same problem. Im very disappointed in Fitbit considering ive had the Alta HR which was amazi gly accurate and no problems at all and I spend $250.00 and do NOT have accurate steps or sleep hours! Im very frustrated and thinking I may just return to Bestbuy. This sucks

[Cookie1981]

My sleep tracking is getting worse and I have tried every idea that has been mentioned on these posts. Last night I walked & dried my wrist, cleaned my Versa, and wore a wrist band. Showed I went to sleep at 12;00 and woke up at 1:29 AM - I actually went to bed at 11:00 and got up at 5:30 - I wish I had returned mine to Amazon - sigh, I was hoping FitBit would have fixed it by now

[Ab27]

I find the later I go to sleep, the less likely it is to work, regardless of how long I sleep. If I go to bed past 10:30, I can usually guarantee it won’t track until 2-3 hours later, but when I go to bed around 10 (or earlier) it almost always tracks right. Its very weird! Also if I go to bed late and sleep in, it makes no diffrence, it still starts tracking way later.

Anyone who is still within their 45 days and still able to return it id highly recommend you do before it’s too late. Once that time is gone , they are very useless and unwilling to do anything. I’ve been battling them for months on various platforms with little luck. I’m currently trying to find a name of someone at head office (preferably in Canada, since I purchased there) to directly to mail a letter to, however it hasn’t been as easy as I assumed! The battle continues...

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your participation in the Forums and for having shared your experience with the Fitbit Versa. I understand some of you have still experiencing issues with your watch not properly tracking your sleep and have already tried all the troubleshooting steps provided. 

At this moment, if you're still having trouble with your Fitbit Versa, I would like to suggest you to perform a factory reset on it. A factory reset will delete all the information the watch has recorded for that specific day, so please keep that in mind. 

To perform a factory reset:

1. Tap on the Settings app in your watch
2. Scroll down and tap on About.
3. Scroll down and tap on Factory Reset. 

After that, please monitor your watch and keep us updated about this situation. Thanks for your patience and understanding, I hope you have a great day. 

[PoundWord]

Have done factory reset at least 3 times with no change in outcome . I have done everything that customer support has thrown at me over the last 3 months. I believe the issue is a hardware design issue which is going to be hard to fix. As I have said numerous times my Charge HR worked perfectly.

[AlvaroFitbit]

@PoundWord thank you for taking the time to try the suggestions listed in this thread. Since you already contacted our Support team please let them know that these suggestions haven't worked for you. Hopefully they will have options to help you with this situation.

I'll be around!

[SebRiv]

They never replied...

Envoyé de mon iPhone

[PatCooper]

Hi. Mine doesn’t work I’ve tried all their suggestions to no avail. I also got a case number and they said they’d take it to the next level. A week ago. How long does it take em. It’s not a cheap tracker so you’d expect it to work. I’ve been wearing em for years now. This is the first one that has been faulty. 

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@Gadams99 wrote:

I’ve talked to customer support and have a case number. That was last Monday. I’m going to send them an update. I don’t mind waiting for a bit if this can be fixed but I don’t want to wait too long and have the time to return it expire 

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[Skipsterrr]

The android app just updated a few minutes ago. I wonder if there's a fix
for us in there???

[klarkent42]

Inaccurate heart rate tracking, inaccurate sleep tracking and 5 days later... the original band tears. I returned this today. This tracker/smartwatch was a catastrophe. I'm going to give the Ionic a go simply because I love the Fitbit app, but I'm not setting my expectations very high 😶

[Llswoboda]

Is there a solution? I can track my hours myself without a Fitbit. I want to know the details. Mine is not tracking at all now.

[Llswoboda]

Having the same problem and then it stopped all together. Also doesnt track stairs climbed accurately either.  Does Fitbit reply or offer assistance on this forum or is this just a place to vent?

[Harwax]

Haven't really seen Fitbit replying anything meaningful. But you do get
help/suggestions from other members.

[SunsetRunner]

Well, it’s been 5 months for me now and other than an occasional thanks for the feedback they’ve done absolutely nothing.  Zip, nada.  Worst customer support ever.  I don’t think this will ever get fixed because they can’t fix a hardware flaw.  Never again for me.