Sleep tracking inaccurate with Versa

[Tammy_S]

My Versa tracks my sleep but it's inaccurate.  I woke up this morning at 7am.  My Versa reported I was awake at 5am & it stopped tracking my sleep.  Other nights it starts my sleep long after I go to bed.  I'm asleep after my head hits the pillow.  My Blaze used to track sleep if I fell asleep in the recliner, recorded awake time when I moved to my bed & went back to tracking sleep until I woke in the morning.  Are there known issues with the Versa's sleep tracking that are being corrected by Fitbit?  I made the wrong assumption accuracy (heart rate, steps, sleep) would not be an issue with the Versa since the Blaze works so well.  

Moderator edit: updated subject for clarity and label. 

[AlejandraFitbit]

Hi, everyone!

I hope you are doing fine, thanks for all your reports on receiving inaccurate sleep logs. I’ve forwarded this information that has been provided so that an investigation can begin. 

In the meantime, we really appreciate your cooperation. When I receive more information on the results from this investigation, I’ll follow-up here in the thread. I would like to reassure you all your voices are being heard and this concern has been flagged to our team.

Let me know if you need anything else. 

[JanBog]

The only tong we need is a solution for  the sleep track problem

[JanBog]

Sorry, the only thing we need is a solution for the sleep track problem

[PatCooper]

Thankyou. When you pay good money for something you expect it to work properly..

Sent from my iPad

[jmg425]

Obviously this is a REALLY BIG PROBLEM! How many more people have to complain for something to be done??? Like I said previously, I wish I could return mine and get something else but I’ve had it more than 30 days. Unless Fitbit is willing to buy it back from me? That would be REAL customer support!

Frustrated and angry!

[JadeInTheATL]

Let us know when you get a fix.  I just went back to my Blaze until you guys figure it out.

Sent from my Galaxy S8+

[SunsetRunner]

Thanks for the update.  Ya know I am using the work around by wearing a ace bandage wrapped around my versa.since doing this it is tracking fine.  I know that I am a restless sleeper so I imagine that with all of the movement the versa wasnt on my wrist completely flat   So if this is working for me I am ok with that..and if this is the worst thing that happens with my versa I can live with that...thanks for your response 

[keticsteve]

I am sorry but this response is just so wrong!!
To quote your words "so an investigation can BEGIN"!!!
You told me and MANY others that an investigation had begun at least two
months ago!
What's the point of trusting an organisation which throws platitudes at
faithful users who are trusting you to keep your word and seek a solution
to an obvious problem.
If the investigation is only going to begin now, what have you been doing
since you first promised this?
I can be patient when I trust what I am being told - but perhaps I have
been naive and just need to ditch fitbit for good!

[silleegal]

I agree, the fact that you don’t even have timelines to resolution is simply unacceptable.  I returned my versa earlier this week.  It’s really too bad as I liked the look over the blaze and also water proof feature, but am not willing to sacrifice.  I still can’t understand how his made it to market with such a significant bug!  Shame on Fitbit.  I’ve lived your products but sadly this will make me weary of future purchases.

[SunsetRunner]

Totally agree, even if they eventually fix this I am done with Fitbit and selling mine.  I have zero faith in this company and as an investor will not put a dime into this company going forward.  This company long term will not survive.

[lougazzola]

Will someone from fitbit please please address the issue.  Versa is NOT tracking sleep properly. People have been very patient.  Yet we get a blah blah blah answer. 

My surge tracked sleep properly.  Why can't versa? I fall asleep at 11 pm.  Wake up at 7 am. Sometimes versa says there are two hours where it can't track stages. But to have a gap of three hours is plainly wrong. Or the other issues. 

Just admit there is a problem. Ask for data.  Lots of people here willing to help and want fitbit to succeed. And will help. 

Then find a software fix.  Btw. Also fix the bluetooth connection issue. 

If you don't address, we'll all find alternatives. 

[SunsetRunner]

I have the same issue, new Versa not recording sleep correctly, picks up 1 1/2 hours in the middle of the night despite being in bed asleep for 3-4 hours. Have tried a reset to no avail. Did not have this issue with my previous Blaze....better get sorted quickly or else I'm returning it!

[kdputah]

Edit the sleep log, or delete the current log then add a log.

[PatCooper]

Fit bit have kindly sent me a replacement. I won’t be home until the beginning of next month. But what use is another versa when it’s clearly faulty. I think the learnthey can do is replace it with another type of similar value....

Sent from my iPad

[garethm]

Thanks, first I’ve heard of replacements being offered

Sent from my iPhone

[Ab27]

Fitbit refunded my money even though I was outside of the 45 days.

[SebRiv]

Who have you talked to ? I was never able to connect with anyone to raise my case ? 

[Ab27]

I made a complaint through the Better Business Bureau and every time they tried to get me to say “I was satisfied with their answer” I said no. (They try to get you to say yes before they even respond). I was very adamant that it was essentially fraud and I wouldn’t accept anything other than a refund. I also labelled that they have acknowledged that it is an issue through this forum for months and therefore have admitted publically there is an issue with the product. The person I dealt with who deals with BBB complaints was unaware this forum even existed until I told him and after that he issued me a refund. 

[SebRiv]

Priceless. Thanks

Envoyé de mon iPhone

[SunsetRunner]

please dont speak for me.  I have had no problem with the sleep tracking...I did but I followed the suggested fixes and it works for me....I will NOT be finding an alternative