Sleep tracking inaccurate with Versa

[Tammy_S]

My Versa tracks my sleep but it's inaccurate.  I woke up this morning at 7am.  My Versa reported I was awake at 5am & it stopped tracking my sleep.  Other nights it starts my sleep long after I go to bed.  I'm asleep after my head hits the pillow.  My Blaze used to track sleep if I fell asleep in the recliner, recorded awake time when I moved to my bed & went back to tracking sleep until I woke in the morning.  Are there known issues with the Versa's sleep tracking that are being corrected by Fitbit?  I made the wrong assumption accuracy (heart rate, steps, sleep) would not be an issue with the Versa since the Blaze works so well.  

Moderator edit: updated subject for clarity and label. 

[Harwax]

My fix was for an occasional hiccup, not meant to do every day. About 85%
to 95% of the time it works correctly.Even if you did to do it every day
(delete sleep log, restart cell phone and then create a new sleep log with
start and end time), it would not be the end of the world. Yes I agree this
should not happen, but so is life.

[Joecool]

This is also what what I got as a generic response from support to avoid addressing the issue.

[AlvaroFitbit]

Hi everyone, thank you for sharing your experiences up to this point. Remember that heart rate information is vital for sleep stages so check these suggestions to improve the reading on your watch. Also try the restart and check how Sleep Stages work.

I'll be around!

[ctappan94]

Is this really Fitbit's official response????? 

[Harwax]

I hope not, but think so. BTW I find if you delete inaccurate sleep log for
last night and then add new sleep log with correct start and end sleep
times and then restart cell phone you will then get correct sleep log.

[SebRiv]

Tried all of this. Factory reset included. My watch is still tracking my sleep like I'm a vampire.



Envoyé de mon iPhone

[Avahbear]

I purchased my Versa in the beginning of the summer.  It has not tracked my sleep since Day 1.

This is one of the main reason I purchased the Versa. 

I have not been able to give my Sleep Log to my Doctors.

I have been on every site you offer for way too many months. 

I am very very tired. 

I upgraded from my Alta and wished I had not. 

I look forward to hearing from you soon

Thank You 

[Harwax]

Sorry to hear that my fix didn't work for you. In my case problem seems to
be watch doesn't always connect properly with cell phone. I guess my wife
and I are two of the luckier ones. Our watches were purchased May and
August 2018 from Kohls Department store (assume they usually had fresh
stock.)

[Harwax]

Did you try deleting last night's sleep log, then add new sleep log with
correct start and stop sleep time and then restart cell phone. I found that
works for me. Good luck. BTW I am not affiliated with Fitbit

[Avahbear]

Maybe I missed your suggestions ?

[jmg425]

Do you wear it on the inside of your wrist when you sleep?  Would that give a better sleep reading?

[SunsetRunner]

my fix is that I wear an ace bandage on my wrist over the watch  have had no issues what so ever and my sleep stages are spot on   good luck 

[Harwax]

No - I wear it like Fitbit suggests - 2 fingers up on non dominant hand

[Harwax]

Very interesting - In my case problem seems to be watch doesn't always
communicate with cell phone when asleep. That is why after deleting sleep
log and adding new sleep log with correct start and stop time and then
restarting cell phone it works for me.

[guitarwoman]

You might want to try stopping automatic syncing.

Sent from my iPhone 

Moderator edit: personal info removed

[Harwax]

Good idea - I stopped that a long time ago, but didn't give it any thought
to why my fix is working.

[Avahbear]

I will !
Thank You 😊
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[SunsetRunner]

Still not working, in fact last week it read for 1 night and only 2 so far this week. Both for only 1-2 hours each night. Fitbit you need to stop blaming the users and admit watch is faulty. Either it's software or more likely hardware and come up with a solution. I had a Blaze for 2 years with no issues. Versa won't be a disappointment for much longer as I will return and purchase elsewhere!

[Avahbear]

It is very irritating 😠
Who had the time to deal with this.
Not a cheap item by any means.

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[garethm]

Yep, they just seem part of the user community , but less informed

Sent from my iPhone