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Sleep tracking inaccurate with Versa

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My Versa tracks my sleep but it's inaccurate.  I woke up this morning at 7am.  My Versa reported I was awake at 5am & it stopped tracking my sleep.  Other nights it starts my sleep long after I go to bed.  I'm asleep after my head hits the pillow.  My Blaze used to track sleep if I fell asleep in the recliner, recorded awake time when I moved to my bed & went back to tracking sleep until I woke in the morning.  Are there known issues with the Versa's sleep tracking that are being corrected by Fitbit?  I made the wrong assumption accuracy (heart rate, steps, sleep) would not be an issue with the Versa since the Blaze works so well.  

 

 

Moderator edit: updated subject for clarity and label. 

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Thanks for your post. Trying it tonight. 👍

Sent from my iPad
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Thanks for the input..trying it tonight.👍

Sent from my iPad
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My Fitbit Versa, 1 week old, has wildly varying reports of my sleep.  All of them are wrong.  Yesterday's log shows that I went to sleep at 1:32 pm, and slept for 13 hours, 49 minutes.  I was shopping yesterday, doing quite a bit of walking between 1 and 2 pm.  So...  It shows that I woke at 5:33 this morning - except that it was 6:20-ish.  There aren't any details of yesterday's coma, either - just Awake, Restless, and Asleep.  

 

I do not have my Versa so tight on my wrist that it will leave a mark, but it is snug.  It is on my non-dominant wrist.  

 

Previous night's sleep come nowhere close to tracking actual sleep times.  It shows that I go to sleep much later than I actually do, and wake up earlier.  My Fitbit One was far more accurate.  

 

And on another note - I was credited with climbing 10 floors, but it was actually 3.  I think there were big changes in our barometric pressure yesterday, so that might explain it.  On the golf course on a windy day, I've been credited with up to 43 flights of stairs.  

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Shady, I guess I have to stop complaining about one hour discrepancy in sleep tracking. Looks like people have much more serious problems. My Versa is tracking activity very well.  I am impressed how accurate it is with stairs count for me. And the most amazing thing for me is that it properly counts the laps while I swim. Cheers and good luck.

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Seems like my issues are a lot more common than I originally thought. Sleep and stair tracking won't work properly for me no matter what. The first night I had it, it tracked sleep pretty well, after that, it's incredibly bad at it, even though it monitors my heart rate the entire night. Seems like the most reliable fix is swapping out for a different model, which is a shame because I rather liked this one.

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well the band thing .. was just a luck..

 

worked for two days.. 

 

has not worked in the following two days

 

so.. no.. still nothing..but if it works some days and does not others.. it has to be software.. 

 

so hopefully they fix the stupid thing in next update..

 

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Have tried the suggestion of turning off the tracking of the heart and also putting my phone in the room on the other side of my home.
Called the help center and did all the fixes that they suggested and no luck. Have had the Versa for over a month and it has tracked only 2-3 time correctly. Fitbit this has to be a software problem. After all of these post I really hope they take us seriously and fix the problem.

Sent from my iPad
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Considering how long it's been since the initial posts about sleep tracking problems and no comments from Fitbit reps (other than suggesting to reset the unit), it doesn't seem to be taken seriously at all.  😞

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Two thoughts about sleep tracking.  The first, I think my Versa has passed the sleep tracking test.  Last night I was up at 5 AM, actually went downstairs and walked around a bit, and then went back to bed.  I has hoping for at the best a detailed sleep log until 5, and then a simplified log for the rest of the night.  What I got was a fully detailed sleep log, with the 5 AM walk around counting as awake time.  Nice.  Only two issues.  First of all, I was lucky when I called support because I got someone who knew what she was doing.  She took me through a whole bunch of syncs and reboots, and at some time had me change the sleep sensitivity to Sensitive.  It works.....IF I use the Layers clock face and only the Layers clock face.  If I change it, even to one that was designed by Fitbit, no go.  For the life of me I cannot understand this.

 

Second, I was thinking about wrist size and wrist shape.  I have a pretty small, bony, wrist, about 6", and have always worn the small band on my fitbit products.  My Charge fit the worst, with a large gap on either side of my wrist.  The Alta fit the best.  The Versa' underside does lie flat on my wrist, but there is a bit of a gap on each side.  I imagine other users may have bigger gaps, or maybe no gaps at all.  I wonder if how the device rides on your wrist affects heart rate and thus sleep stats.  Although, the Charge, which fit the worst, did give me pretty accurate sleep stats.  Go figure.

Basic (disintegrated), Ultra, One, Surge (returned), Flex, Charge, Alta, Charge 2, iPhone 7 Plus, Macbook Pro, iPad Pro.
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Bottom line, it's not working as designed.  Customers should never have to undertake all these hacks to get something to do what it's supposed to do.  Very disappointing.

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@AlejandraFitbit, does the company have any plans to address this ongoing issue many of us are having?

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Not to my knowledge as of now.

Sent from my iPad
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worst tracking yet.. 

Fitbit said i slept 58 min.. even if i adjust the time.. and it goes to not the detailed one. it still says i only slept 2 hours and 58 min.

how can the watch work one day and not the other?

how come Fitbit not saying anything about it?

If Fitbit is working on it.. can we have an estimated date when it will be fixed?
If Fitbit does not care about their product and is not fixing it can they tell us?

 

 

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There does not seem to be any level of concern for this issue on fitbit’s part, given that people have been posting about it since mid April with no resolution and barely any acknowledgment. I am happily shipping my Versa back today!

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I think they are telling you through their actions/lack of actions and silence that they don’t care.

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I sent mine back will be getting charge 2 that's sad for me. I have bad knees and wanted to use in lake

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you know..

even if you send your versa back..

you should not get a charge 2

that way.. FITBIT dont care.. you are still a customer..

seems that we need to find a way to push them into giving us an answer and
date

or they should lose all their customers..

it is just my opinion btw.. but when i get screwed by a Compagnie.. i dont
go buy more from them.
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The charge 2 is a great device. So far, I'm happy with my Versa. I'm sorry others have a problem

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Charge 2 was better at tracking than the Versa. The Versa tracks more than one hour later than the Charge 2 did. I'm allready sleeping an hour by then. From the moment that I got the Versa my average sleeping hours went down by an hour. So... the numbers are pretty useless right now and I hope that Fitbit knows how to fix this.

Versa | Charge 2 | Moto G4
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Last night, I put my Versa on the charger and left it there overnight as I had just added an IQ Shield cover.  Well, this morning, I have all kinds of sleep tracking - REM, Light, Deep, etc.  Makes me wonder if any of the other stats are accurate.  

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