Sleep tracking inaccurate with Versa

[Tammy_S]

My Versa tracks my sleep but it's inaccurate.  I woke up this morning at 7am.  My Versa reported I was awake at 5am & it stopped tracking my sleep.  Other nights it starts my sleep long after I go to bed.  I'm asleep after my head hits the pillow.  My Blaze used to track sleep if I fell asleep in the recliner, recorded awake time when I moved to my bed & went back to tracking sleep until I woke in the morning.  Are there known issues with the Versa's sleep tracking that are being corrected by Fitbit?  I made the wrong assumption accuracy (heart rate, steps, sleep) would not be an issue with the Versa since the Blaze works so well.  

Moderator edit: updated subject for clarity and label. 

[SunsetRunner]

I took a sleeping pill last night and my Versa worked great. That must be the trick!  Lol!  I guess Fitbit will not fix this. At least I have a nice to look at watch with alarm, that I can decline calls, read texts messages and pay for my Starbucks lol!  On a more serious note I put on a new Milanese band today from amazon as I’ve noticed people have commented about. I will update everyone if that helps in a few days. 

[shadykay]

Wow - I wonder how Fitbit will explain that!  

[myester]

Purchased the Versa yesterday and really disappointed to hear all the problem with sleep tracking. My first night last night and the start time seems accurate but it stopped tracking after about 3 hours. Adjusting the stop time by a minute didn't update the sleep time.

[AlejandraFitbit]

Hey guys, I hope you are doing fine.

I am sorry to hear about the sleep issues you have been experiencing, but as mentioned previously, keep in mind that you can always edit this information by following the instructions provide in the help article How do I edit a sleep log?, have you tried this? If you haven't, please do.

Also, some screenshots can be really helpful.

Catch you later. 

[SunsetRunner]

---

@AlejandraFitbit wrote:

Hey guys, I hope you are doing fine.

I am sorry to hear about the sleep issues you have been experiencing, but as mentioned previously, keep in mind that you can always edit this information by following the instructions provide in the help article How do I edit a sleep log?, have you tried this? If you haven't, please do.

Also, some screenshots can be really helpful.

Catch you later. 

---

that is why we bought the versa.. so we can manually edit things that should be working.. 

its like paying $250 for an excel spreadsheet

not really a good answer.. 

what we want to know. is that you guys are working on it and it will be fix.. 

[SunsetRunner]

Seriously?  That’s your advice?  Have you been reading the posts?  Many people including myself are having to edit the logs daily.   When I go to sleep at 11:00pm and the watch does not start tracking until 2:30 am there is a major problem and editing the log is not the same as properly tracking.  Your company will not acknowledge the issue but rather insult our intelligence.   Are the higher ups at this company even aware of the problems or are the underlings afraid to bring it up.  Will they learn if the problems when the media starts reporting on it?

EVeryone on here is pleading for help and all we get is try the other wrist or tighten the watch band or edit the log.  

We all expected better, much better, from this company.  I’m out of my Best Buy return window but I make a signicant number and dollar purchases there every year.  I live in the town where Best Buy  is headquartered and I plan to either request an appointment or will write a letter to the purchasing department about this issue and how fit bit is not dealing with it.

Perhaps if  others did the same with the company they bought their versa from maybe we will get Fitbit’s attention.  We just want this thing to work.

[RBkr]

Hi. When I change it, via the link instructions it appears to work and save correctly but when I check it 10 minutes later it is back to the original time the fitbit recorded. Weird.

Thanks. See the attached screenshot. I've adjusted the sleep start time to 12:35 for last night four times now and it switches back as described. Thanks

[myester]

I returned my Versa this morning because of the sleep tracking problem. Manually editing the sleep logs is not a good answer. Sleep tracking is a major feature of the Versa, and paying $200 for the device you expect it to work. My Charge 2 sleep tracking worked flawlessly until the watch fell apart this week.

[Ab27]

Mike, I agree with you! I haven’t had time to deal with it yet but am also outside of my return window. Part of me didn’t want to return it hoping an update would come to it, and I had spent additional money in accessories, I didn’t want to be out even more. 

I have called and got the same BS messages other people have gotten which didn’t help or fix the issue. I will be sitting down in the next few weeks to write a letter to Fitbit though and see if I get anywhere.

[Skyybluepurple]

Are you freaking serious???

You've got dozens of people reporting an issue with one of the key features of your product.
They've taken the time to troubleshoot, screen shot, follow up, report, and in some cases, try multiple devices. (I myself have tried THREE versas) And your response is to "edit" the sleep times?

Honestly that comes across as utterly ridiculous to me.
I've manually set sleep and awake times, and get nothing in my reporting other than a start and finish (duh) and when I talk to support they say NOT to manually set times... 

I have gotten exactly ONE sleep reported by my fitbit in a month, and even that one was only a partial reporting of the evening.
I'm not only frustrated with the procuct, but at this point seriously annoyed with the lack of understanding and ridiculous replies of fitbit "moderators" and staff.

We aren't doing it wrong... the product is flawed and needs a fix.
And that is only addressing ONE of many issues with the Versa. (no notifications regarding messages, no hourly prompts to walk, step tracking not showing on app, hours with 250 steps not showing on app, etc)

Sorry if I sound short, but after being happy with my Alta, this has been a very disappointing experience.

[Skyybluepurple]

Are you freaking serious???

You've got dozens of people reporting an issue with one of the key features of your product.
They've taken the time to troubleshoot, screen shot, follow up, report, and in some cases, try multiple devices. (I myself have tried THREE versas) And your response is to "edit" the sleep times?

Honestly that comes across as utterly ridiculous to me.
I've manually set sleep and awake times, and get nothing in my reporting other than a start and finish (duh) and when I talk to support they say NOT to manually set times... 

I have gotten exactly ONE sleep reported by my fitbit in a month, and even that one was only a partial reporting of the evening.
I'm not only frustrated with the procuct, but at this point seriously annoyed with the lack of understanding and ridiculous replies of fitbit "moderators" and staff.

We aren't doing it wrong... the product is flawed and needs a fix.
And that is only addressing ONE of many issues with the Versa. (no notifications regarding messages, no hourly prompts to walk, step tracking not showing on app, hours with 250 steps not showing on app, etc)

Sorry if I sound short, but after being happy with my Alta, this has been a very disappointing experience.

[SunsetRunner]

Well said 

[lvs0443]

I have the same problem with my fitbit. Last week, it only registered an hour and a half of sleeping two days in a row. For this week, it said I only slept for 1 hr 34 min last night. That's ridiculous. I should've been very tired today if that's the only amount of sleep I got last night. I just changed my sleep setting to "sensitive". Let's see how this goes.

[TumeniKatz]

As far as I’ve heard, changing it to sensitive either makes no difference or makes it worse.  Let us know how you make out.  Mine is on its way back due to the lack of response from Fitbit. There are a sizable number of customers having this problem and we’ve been ignored.

[Kalush]

I am out on Fitbit. I can’t return mine. I will never buy another of their products again. 

[TumeniKatz]

@AlejandraFitbit, please see responses since your previous post.  What you suggested was not helpful.  Mine went back, but these people have paid a lot of money and deserve a product that works as designed.

[guitarwoman]

Hello all. The support person who worked with me on this issue did have me set the sensitivity setting from normal to sensitive, but it was in the midst of a bunch of syncs and resets and I do not remember the order. Also, and this is crazy making, but sleep tracking only works for me on the layers clock face. ?????

Sent from my iPhone 

Moderator edit: personal info removed

[Rookster]

With all the different thing that are going on with the sleep app and no fixes in sight I will keep using the Fitbit for all the other great things it has Spence it’s to late for me to return it. I wish there was some way we could let the nation know not to buy Fitbit because of the lack of commitment to Fix this problem.

Sent from my iPad

[lvs0443]

Yep, changing it to "sensitive" didn't do anything at all. It's laughable because last night, the app says I only slept for 52 mins. My sleeps are getting shorter and shorter!

I bought my versa less than a month ago and I am currently torn between asking for a replacement or just waiting for a new update on their os? It's very useful to me as it helps me achieve my goal of daily steps (I am on Noom Coach app now) and any disruption to my routine might upset my schedule and goals. Also, I am based in the Philippines, I wonder if the warranty is covered here. 

[shadykay]

Dear Fitbit Support,

Here's the thing about editing my sleep log: I'm asleep during those hours. If I knew when I fell asleep in relation to when I got into bed, if I knew when I was sleeping lightly, heavily, or restlessly, if I knew when I was in REM - I wouldn't need the freaking Versa! 

I have been wearing my Fitbit One in tandem with the Versa. I haven't worn it to bed, but I think I'll do that when I return from out of town. I do know that it counts stairs far better than the Versa.

I, like others, have bought a different band for my Versa, so returning the Versa will end up costing me money. But I'm not getting what I paid for with this "smart" watch. Please explain to me why I shouldn't return it, and post yet another honest review on Amazon.

Moderator edit: Format