Sleep tracking no registering heart rate

[AlThom18]

Is there an issue with Versa not registering sleep cycle/heart rate during sleep? The past two nights (12/25 and 12/26), my sleep graph hasn’t shown my sleep cycles only periods of rest and active. 😞

[HeydyF]

Hey @AlThom18, I hope you are doin' great! If your Versa doesn't seem to be tracking your sleep lately, I'd like to explain to you that there are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern.

Let me know how it goes!