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Sleep tracking not working on my Versa

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‎11-04-2019 11:18 - last edited on ‎11-05-2019 04:35 by Fitbit Moderator

‎11-04-2019 11:18 - last edited on ‎11-05-2019 04:35 by Fitbit Moderator

Like many before me my sleep tracking has suddenly stopped working. I've tried all the hacks including the factory reset, turning the device off, cleaning it adjusting how I wear it etc. Im open to new suggestions to fix it but I think my fitbit versa may be faulty. It's 5 months old? How long are they meant to work for?

 

 

Moderator edit: updated subject for clarity

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‎11-05-2019 04:34

‎11-05-2019 04:34

@Geezel, welcome to our Fitbit Community. I'm sorry to hear that your Versa stopped tracking your sleep. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like to know how the factory reset was performed.

 

In the meantime, please take a look at this help article which explains how to track your sleep with your Fitbit device.

 

Looking forward to your response.

JuanJo | Community Moderator

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