Sleep tracking not working on my Versa

[JeanJohnson]

My Fitbit Versa lite is not tracking my sleep properly. Sometimes it records no sleep records and other times it is recording sleep when I am awake. The main function of what I wanted this device for is the sleep tracking. I'm about ready to return this device.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@JeanJohnson, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

Regarding the sleep tracking issue that your Versa is experiencing, I totally understand how you feel about this.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you will be back on track with a replacement unit soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.