04-15-2018 02:17 - last edited on 04-16-2018 08:40 by MarcoGFitbit
04-15-2018 02:17 - last edited on 04-16-2018 08:40 by MarcoGFitbit
My versa tracked my sleep one night out of four. Not sure why to do
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
04-15-2018 04:33
04-15-2018 04:33
Is the HR turned on and working?
04-15-2018 04:33
04-15-2018 04:33
Is the HR turned on and working?
04-15-2018 05:02
04-15-2018 05:02
Yes it is I have the heart rate at
all times.
04-16-2018 08:42
04-16-2018 08:42
Hello @swim4lifekac and @ltmm, I hope you're having a great day, it's nice to see you around.
@ltmm, thanks for bringing this to my attention and for confirming the HR on your watch is turned on. At this moment I would like to ask you to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then, monitor your sleep for the next night.
Additionally, please note that the Fitbit app currently has in-app error notifications that provide an explanation for why you aren't receiving Sleep Stages on any given night. This is meant to provide insight into what might be occurring to cause this.The error messages are the following:
When you tap on Learn more, you will be able to get more information about why your tracker didn't record sleep stages. Additionally, I'd like to suggest the following:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
04-17-2018 11:46
04-17-2018 11:46
@MarcoGFitbit do these errors show up only when an error is detected? is there an area where this lives persistently?
04-17-2018 19:36 - last edited on 04-18-2018 04:38 by MarcoGFitbit
04-17-2018 19:36 - last edited on 04-18-2018 04:38 by MarcoGFitbit
I have done everything you have said and it still doesn't work. Need help asap.
Moderator Edit: Format.
04-18-2018 04:46
04-18-2018 04:46
Hello @SunsetRunner, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you around @just_start.
@just_start, the insight will show up only when Sleep Stages were not detected by the tracker the previous night, they are meant to provide you tips in how to improve the way the tracker records your sleep.
@SunsetRunner, at this moment I would like to ask you for a screenshot of your sleep records so I can check this further.
I hope this resolves your inquiry, if there's anything else I can do for you, please feel free to reply.
04-18-2018 04:51
04-18-2018 04:51
I turned the watch around so it is on the inside of my wrist. It seems to lay flat against my skin better. I even did this during my workouts. It isn’t as convenient but it works.
04-19-2018 04:57
04-19-2018 04:57
Hello @ltmm, I hope you're doing well, thanks for taking the time to reply.
I appreciate you've shared with me the steps you've taken in order to resolve this issue. If there's anything else I can do for you, please feel free to reply.
06-01-2018 00:13
06-01-2018 00:13
I upgraded from the blaze 16days ago and my sleep hasn't tracked for more than 1hr since, the Versa is a piece of crap.
06-01-2018 12:03 - edited 06-01-2018 12:03
06-01-2018 12:03 - edited 06-01-2018 12:03
I have wrist tattoos, that is the problem. If I want to record sleep I put the watch portion on the inside of my wrist. I love the app, in theory the Versa is good except for that. Unless they can fix this I will be going back to Apple Watch when this needs to be replaced
06-02-2018 03:27
06-02-2018 03:27
06-05-2018 04:45
06-05-2018 04:45
I've managed to get sleep stats for three nights now. I've done this by putting my Versa on my other wrist and facing it inwards, the insights late in depth at least but still annoying since I don't always remember to switch it over.
I also have tattoos on both arms from top to bottom but still works on left just not the right.
09-02-2018 08:09
09-02-2018 08:09
Yes I’ve restarted my Fitbit and heart rate is on and I’m also having issues with my Versa watch. Not tracking sleep, tracking exercise properly and meals