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Sleeptracking and heart rate monitor doesn’t work anymore.

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‎07-09-2018 23:08 - edited ‎07-09-2018 23:17

‎07-09-2018 23:08 - edited ‎07-09-2018 23:17

Hi Fitbit, 

 

My Fitbit Versa doesn’t count my hart beat and tracking my sleep anymore.

i try to fix it with a reset but after 1 hour it’s stopped again.

This problem is for 3 days now.

please can you help me !

 

 

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1 REPLY 1

‎07-10-2018 02:10

‎07-10-2018 02:10

Try several restarts, one after the other. If that doesnt fix it, do a factory reset (go to the settings app on your Versa and scroll down to About). If that doesnt resolve it you will need to contact Support (link in my signature )

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer