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SmartTrack is not recognizing my activities on my Versa Lite

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‎07-29-2021 12:07 - last edited on ‎07-29-2021 13:00 by Fitbit Moderator

‎07-29-2021 12:07 - last edited on ‎07-29-2021 13:00 by Fitbit Moderator

Has anyone else had trouble with your Versa Light not tracking exercise since the last update on Sunday, July 25, 2021?  It still tracks my steps and stuff, but it won’t track my activity on my elliptical machine.  

 

 

 

Moderator Edit: Clarified subject

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‎07-29-2021 13:03 - edited ‎09-15-2023 05:53

‎07-29-2021 13:03 - edited ‎09-15-2023 05:53

Hi there, @LWitzel. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa Lite. 

As a first approach, I'd recommend restarting your Versa Lite. For instructions, see How do I restart my Fitbit device?

Once you have performed the above, please try once again to use SmartTrack. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-29-2021 13:03 - edited ‎09-15-2023 05:53

‎07-29-2021 13:03 - edited ‎09-15-2023 05:53

Hi there, @LWitzel. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa Lite. 

As a first approach, I'd recommend restarting your Versa Lite. For instructions, see How do I restart my Fitbit device?

Once you have performed the above, please try once again to use SmartTrack. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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