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SmartTrack not working

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‎11-23-2018 13:56

‎11-23-2018 13:56

 Hello, I just upgraded my Fitbit to the Versa last night specifically for the SmartTrack feature, but unfortunately it seems to be defective. 

 

I have taken three walks today, all at a minimum of 15 minutes, and not on a treadmill, and none of them have been recognized by SmartTrack.

 

Things I have already tried:

-readjusting the device on my wrist

-restarting the device

-ensuring the auto detect time is reduced to the minimum of 10 minutes.

 

Any other ideas before I return the tracker as defective? Thanks! 

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1 REPLY 1

‎11-23-2018 17:21

‎11-23-2018 17:21

Nothing I can think of. Id take it back and swap it.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer