Someone changed the email address of my account

[Glitterice919]

Hi all,

I got an email from fitbit that my account's email address has been changed last Saturday to another email address. Someone has changed it without my consent!! Now I cannot login the app anymore.

Even after I created another account, I cannot pair with my versa as it mentioned that the devise has been locked! I emailed fitbit support twice but got no reply.

Anyone can help me?!! Thanks so much!!!

Moderator edit: Subject for clarity.

[Odyssey13]

Hello and welcome to the forums @Glitterice919 

I've notified a moderator to come see your post and give some assistance. Thanks for coming to the forums.

[Glitterice919]

Thanks for your reply! I posted with my new account as I am not able to login anymore. 

[GraceGFitbit]

Hi @Glitterice919, welcome to the Fitbit Community. Thank you for pointing this out @Odyssey13. 

I just confirmed with the Support Team that you have already an open case. The team in charge is currently working on it and will reply you very soon.

I'll be around if you need anything else!

[Glitterice919]

Thanks! I have sent another email to Support team and they just mentioned they are working on it without giving me a timeframe. I'm very disappointed at this! I hope they can fix the issues soon, at least i can pair it with my new account if it is not possible to restore my old account.

[GraceGFitbit]

Many thanks for updating us @Glitterice919. The team in charge will be contacting you very soon. 

I totally understand how are you feeling about this case taking so long and I would like to thank you for all your patience and efforts into this matter. 

Let me know if you have any additional questions or concerns.

[Glitterice8816]

Thank you! My old account has been restored now 🙂

[GraceGFitbit]

Thank you for your kind reply @Glitterice8816 

I'm happy to know that your account has been restored. Our main priority is your satisfaction.

If you have any questions do not hesitate to contact us back.

[TeriF15]

My account has been hacked. I've changed to a new email but nothing is syncing. I've sent a couple emails showing the account information of the people who changed my email. Please help ASAP as I can't use my fitbit.

[Selina981]

This has happened to me too. Please help. I don't want to create new account and lose my data. 

[Selina981]

I'm having the same issue. Please could you help. I've been waiting 2 days for customer support and they haven't got back to me. 

[SunsetRunner]

This had just happened to me today. Got an email saying my account password has been changed. Obviously FitBit does have a problem with keeping our accounts safe. I just wanted to pass this onto you incase your account gets hacked again. I'm thinking of just deleting this account as I don't trust FitBit to keep my data safe.

[BusterNuggets]

If an email address is to be changed there should be explicit confirmation via the original email address.  Allowing email addresses to be changed after 72 hours without explicit consent is ridiculous.   Whoever came up with this process does not take security seriously especially when there's documented hacks of fitbit's data releasing username and passwords how does that happen?

[Han88]

This has just happened to me, its absolutely pathetic that an email address can just simply be changed! I'm waiting to here back from support. 

Thank God I didnt hook my bank card up to it! I dont feel safe using fitbit anymore 

[Selina981]

I was exactly the same. Fitbit support managed to sort it out for me in the end.

Sent from Mail for Windows 10