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Someone changed the email address to my Fitbit account

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‎07-15-2019 05:45 - last edited on ‎07-16-2019 08:23 by Moderator Alum

‎07-15-2019 05:45 - last edited on ‎07-16-2019 08:23 by Moderator Alum

So it says someone changed the email address to my Fitbit account. It was not me. My Fitbit now says it is ‘locked’ and will not connect to phone. Anybody else have this issue?

 

Moderator edit: Subject for clarity.

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5 REPLIES 5

‎07-15-2019 05:53

‎07-15-2019 05:53

Hi @Sarahkriz98,

 

Since this seems to be a security issue, I am flagging your post for moderator attention.  They should be in touch with you soon.

 

In a pinch, I suppose you could set up a new account with a new email and try to connect your Versa to that account.  Just in case you need it, I've included the instructions on how to set up a new account here.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎07-15-2019 07:47

In response to DramaQueenDiva

‎07-15-2019 07:47

I assume the instructions that came with the email notice did not work. 

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‎07-15-2019 07:49

In response to Rich_Laue

‎07-15-2019 07:49

No. After creating an account and trying to sync my Fitbit, it still says the device is locked. 

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‎07-16-2019 08:32

In response to Sarahkriz98

‎07-16-2019 08:32

Hey @Sarahkriz98, welcome to the Fitbit Community. Thank you for the troubleshooting steps you tried. Thanks for pointing this situation out @DramaQueenDiva. @Rich_Laue it's always good to see you helping around.  

 

@Sarahkriz98, in order to further assist you, I've gone ahead and escalated your case to our Support Team. 

 

If you have any further questions, please let me know!Cat Happy

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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‎07-16-2019 14:45

‎07-16-2019 14:45

The same thing happened to me, I was locked out of my account for a week waiting on fitbit to reset my email 😞 

Terrible service in my opinion

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