Special Edition Versa band fraying

[SunsetRunner]

I've had my fitbit versa special edition for 2 weeks. The band (purple) is already fraying and started the first week I got it. Curious if this is happening already to anyone else?

[Tamgriff18]

Yup..they told me they expect this to happen. I don't even exercise. It's just a watch and daily stop counter! And it's only a couple months old. I said I could see if I was swimming or exercising or it was a year old, but not after a few months. The customer service guy refused to tell me who his supervisor was and then he hung up on me! Nice fitbit....going to buy apple next time!



Sent from my Sprint Samsung Galaxy S7 edge.

[msp73]

Mine has started to do this after 24hrs! No where on the box or in the packaging does it say not 2 wear at night etc...

FitBit need to stop fobbing people off. 

[Tamgriff18]

Exactly! And if you know the band is going to fall apart, warn people or don't sell a faulty product!!


Sent from my Sprint Samsung Galaxy S7 edge.

[msp73]

Totally usless... I am looking at an apple watch today..

[Tamgriff18]

Several of my friends have switched already.


Sent from my Sprint Samsung Galaxy S7 edge.

[Emberly]

Email support, they’ll send you a new one as a courtesy. 

It’s ludicrous to me that they would make a band that isn’t for all day use FITBIT.

It took me 10 mins to replace the woven band after it started to fray and I’m not doing that twice a day.

NOPE. 

GET IT TOGETHER PLEASE.

whoever ok’d the mechanism on the bands needs to be fired. 

[KalaTudon]

when I emailed them & called them I was told that I had to send the entire Fitbit back in order to get just that one band replaced because they didn’t make replacements. I was supposed to send the whole thing back and they would’ve sent me an entirely new Fitbit 

[Tamgriff18]

I was on live chat with support for over 2 hours and they told me they wont do anything about it. Said they expect it to fray and tough luck. They actually hung up on myme while I was typing!


Sent from my Sprint Samsung Galaxy S7 edge.

[Emberly]

I was just asked for my address and band size along with a picture of the fraying next to a hand written number.

My Fitbit is only three weeks old, but that shouldn’t matter. 

A faulty band is a faulty band. Email them again.

[Tamgriff18]

I can try, but I did all that with the chat too. Sent them a picture with the number and that's when the told me too bad


Sent from my Sprint Samsung Galaxy S7 edge.

[ecleveland]

I had one rep who took pity on me because I can't use the classic bands (I have eczema and they make me break out) but they could only send me the charcoal woven band (currently shipping and should be able to confirm next week or so if it's actually woven).

It sounded like there was no back-stock of the lavender band but probably enough replacements of the other SE to be able to send out a few. I'm seeing what I can do to repair my lavender band right now so I can keep it for when I want to wear it.... I'd prefer not to have to buy another $40-50 band just to not have my skin break out. If I'm successful I'll try and post a blog about how to "fix it". If not, I guess I"m out another $40-50.

[Emberly]

They offered to replace my woven band but I asked for a plastic one. Why send me a band that I can’t even sleep in? You’re going to replace the woven band that started fraying after a week with the exact same band?

Um no thank you...

[Tamgriff18]

Well at least they were willing to send you one. I have the black rubber one that came with it, I just dont see how they can sell a band that falls apart with barely any usage.


Sent from my Sprint Samsung Galaxy S7 edge.

[KalaTudon]

Did they suddenly start making separate replacement bands for this?

[Tamgriff18]

I went through 3 different reps on chat and they all told me tough luck.


Sent from my Sprint Samsung Galaxy S7 edge.

[KalaTudon]

---

@Tamgriff18 wrote:
I went through 3 different reps on chat and they all told me tough luck.


Sent from my Sprint Samsung Galaxy S7 edge.

---

I went through one on the phone, one hat and one email and all 3 told me the same thing...this was about a month ago though

[Tamgriff18]

I dont think so. They do have a couple. But not the purple one


Sent from my Sprint Samsung Galaxy S7 edge.

[Emberly]

You need to email them or start responding to their posts on social media. They’ll replace it for you then. Bug them to death.

[Tamgriff18]

I held the chat hostage and lost lol..I think they probably red flagged me..but I may try to call lol


Sent from my Sprint Samsung Galaxy S7 edge.

[HappyMom2018]

My purple band frays, too. I wear it during the day and to sleep, never in the shower, pool, etc.

I bought the special edition Versa because...it was special. If I can’t sleep in the cloth band, that’s just simply ridiculous. The fraying shouldn’t be happening.

i bought my daughter the Versa and her arm has large red welts on it from the silicone band.

And, neither work with our iPhones for messaging. Very expensive investment for two devices that are not delivering.

Options?