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Spider webs around heart rate sensor on Versa

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‎02-09-2019 04:50

‎02-09-2019 04:50

Hi there, 

I found these really weird spider web like cracks around the heart rate sensor on the back of my versa. I'm just wondering if anyone else has had this happen to theirs and if this is just wear and tear or something more serious? 

Thanks!

Best Answer
1 BEST ANSWER

Accepted Solutions

‎02-10-2019 17:28

In response to memamuso

‎02-10-2019 17:28

@memamuso those indeed look like cracks to me. I'll flag your post for Customer Support assistance. I've never seen one of those before, perhaps CS can help us out here. They should get back to you shortly.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

View best answer in original post

Best Answer
11 REPLIES 11

‎02-09-2019 22:49

‎02-09-2019 22:49

@memamuso Could you please attach a picture? I do not see any cracks on my Versa.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎02-09-2019 23:38

In response to Marrrmaduke

‎02-09-2019 23:38

15497842612657363193826003542199.jpg

 

 

Best Answer

‎02-10-2019 17:28

In response to memamuso

‎02-10-2019 17:28

@memamuso those indeed look like cracks to me. I'll flag your post for Customer Support assistance. I've never seen one of those before, perhaps CS can help us out here. They should get back to you shortly.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎02-10-2019 23:35

In response to Marrrmaduke

‎02-10-2019 23:35

Thank you so much. 

Best Answer

‎02-11-2019 05:40

In response to memamuso

‎02-11-2019 05:40

@memamuso Welcome to the Fitbit Community! It's great to have you here! Sorry to hear about your damaged Versa. As @Marrrmaduke said this is odd and not expected so I let our Support team know. They will reach out via email to further assist you.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎02-11-2019 14:52

In response to AlvaroFitbit

‎02-11-2019 14:52

You're welcome, @memamuso! And as always, thank you, @AlvaroFitbit! 😊👍🏻

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎02-11-2019 16:47

In response to Marrrmaduke

‎02-11-2019 16:47

Thanks guys! 

Best Answer

‎02-12-2019 07:08

In response to memamuso

‎02-12-2019 07:08

@memamuso @Marrrmaduke happy to be of assistance. 

 

@memamuso please lest us know what Support tells you. Hopefully they will have a good resolution for this issue.

 

I look forward to your update.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎02-13-2019 14:58

In response to AlvaroFitbit

‎02-13-2019 14:58

Support has said that it's just wear and tear from extended use. Nothing to worry about. Thanks for all your help guys! @Marrrmaduke @AlvaroFitbit

Best Answer
0 Votes

‎02-13-2019 20:00

In response to memamuso

‎02-13-2019 20:00

@memamuso 👍🏻👍🏻👍🏻 indeed it seems to be exterior layer of the Fitbit shell. I'm glad. 😊

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎12-24-2019 12:19

‎12-24-2019 12:19

I just found the same cracks on mine. We’re they able to do anything? Mine is still under warranty I think 

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