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Spinning exercise details show show pace instead of calories.

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‎06-17-2018 03:09 - last edited on ‎06-18-2018 05:28 by Moderator Alum

‎06-17-2018 03:09 - last edited on ‎06-18-2018 05:28 by Moderator Alum

Blaze shows calories burned on the results page, Versa shows pace, which means nothing to me on a static bike. I've seen some older messages with the same problem but no solutions.

Am I able to change the results page to show the calories instead of pace?

 

Moderator Edit: Clarified Subject.

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6 REPLIES 6

‎06-18-2018 05:30

‎06-18-2018 05:30

Hello @babsied, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for letting me know about this issue. Our team is aware of the problem and is working to resolve it as quickly as possible. 

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. In the meantime, please let me know if there's anything else I can do for you.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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0 Votes

‎08-14-2018 12:23

In response to MarcoGFitbit

‎08-14-2018 12:23

Any updates on this. It's baffling how this works correctly on the Charge 2 and yet on a new product this can get resolved going over 4 months hearing they are working on it.

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‎11-05-2018 19:50

In response to MarcoGFitbit

‎11-05-2018 19:50

has this problem been solved? i am currently experiencing this issue.

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‎11-08-2018 20:46

In response to MarcoGFitbit

‎11-08-2018 20:46

Hello- has this problem been solved yet? keep looking for an answer and can't fine one! 

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‎11-09-2018 03:59 - edited ‎11-09-2018 04:00

In response to MarcoGFitbit

‎11-09-2018 03:59 - edited ‎11-09-2018 04:00

Hey, MacroGFitbit, any updates?

I’m about to return my versa promptly and go back to my charge 2. This is an unacceptable problem as it’s one that should have been quickly and easily resolved by Fitbit. 

My Pilates and circuit training workout are displaying distance and pace which is total nonsense. 

 

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0 Votes

‎04-18-2019 13:21 - edited ‎04-18-2019 13:22

In response to MarcoGFitbit

‎04-18-2019 13:21 - edited ‎04-18-2019 13:22

How any more years are you going to be AWARE of the problem MarcoG? How bout fixing it FITBIT???

 

I've been asking FITBIT to fix this for years. But they just send out their robots with their generic responses.  I truly believe Fitbit will not last because they lack the customer support other companies (like Apple) provide.  When Apple discovers a bug or problem, it's fixed in days, not years (or never).  Sorry FitBit but it's true, there have been multiple posts about this and you just either don't care or lack the man power to fix this.  And honestly it's not a hard fix. Shame on you FITBIT

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