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Spotify app not connecting to Huawei P20 Lite

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‎12-05-2020 14:23 - last edited on ‎12-08-2020 16:57 by Fitbit Moderator

‎12-05-2020 14:23 - last edited on ‎12-08-2020 16:57 by Fitbit Moderator

I finally got the update 32.71.6.19 and installed Spotify-connect & manage on my fitbit versa.

If I open the spotify app on versa, it trys to find my Huawei P20 lite and after a few seconds says, I should activate the bluetooth or synchronize the device with the fitbit app. I have either connected my versa over bluetooth or synchronized with the fitbit app. What is the problem here? 

 

Moderator Edit: Clarified subject

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‎12-08-2020 16:56

‎12-08-2020 16:56

Hello @Keeran, it's nice to see you again participating here in the Community Forums. 

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Let me share with you that the Fitbit app is compatible with most popular phones and tablets. To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems:

 

  • Apple iOS 12.2 or higher
  • Android OS 7.0 or higher 
  • See additional tips for Android phones and tablets.

 

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

 

  • Huawei P8 Lite
  • Huawei P9 Lite 
  • Xiaomi Mi 6 
  • Huawei P20 Lite 

 

That said, please see these additional instructions for help resolving any issues using the Fitbit app on your Huawei P20 Lite and let me know if the issue persists.

 

I'll be around.

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