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Spotify app reverts to free version

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‎01-04-2020 09:07 - last edited on ‎01-14-2020 15:21 by Fitbit Moderator

‎01-04-2020 09:07 - last edited on ‎01-14-2020 15:21 by Fitbit Moderator

Hi everyone 

 

I have just bought the versa 2 watch and managed to link everything up. 

 

The only issue I am finding is spotify where it keeps recognising my account as a free profile,which it isn't. I have a family premium account

 

I'm finding I am having to constantly log out of the app and log back in for it to recognise my account. Is there an easier way to do this or will I just have to accept this frustration 

 

Thanks 

 

Moderator edit: updated subject for clarity

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‎01-14-2020 15:24 - edited ‎02-28-2024 09:04

‎01-14-2020 15:24 - edited ‎02-28-2024 09:04

Hello there @Carlsteen1982, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided. 

We're aware of an issue where you sign in to your Spotify Premium account in the Fitbit app and soon after it reverts you back to the free version. 

Please try steps in this article: How do I control music playing on spotify? 

If you continue experiencing this issue, our teams are aware of the problem and we'll continue to monitor the situation. We may not be able to provide an immediate solution, but we'll keep our team informed of the impact to you and other customers. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-14-2020 15:24 - edited ‎02-28-2024 09:04

‎01-14-2020 15:24 - edited ‎02-28-2024 09:04

Hello there @Carlsteen1982, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided. 

We're aware of an issue where you sign in to your Spotify Premium account in the Fitbit app and soon after it reverts you back to the free version. 

Please try steps in this article: How do I control music playing on spotify? 

If you continue experiencing this issue, our teams are aware of the problem and we'll continue to monitor the situation. We may not be able to provide an immediate solution, but we'll keep our team informed of the impact to you and other customers. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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