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Spotify app reverts to free version

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‎01-13-2020 07:40 - last edited on ‎01-14-2020 16:48 by Fitbit Moderator

‎01-13-2020 07:40 - last edited on ‎01-14-2020 16:48 by Fitbit Moderator

I have downloaded the spotify app on my phone and synced it to my Versa. 

 

However, when I try to log in to my Spotify account it just keeps jumping back to my Apps screen and never actually logs me in. 

 

When i try and use my Versa that just says i need to log in on my phone. 

 

Any help?

 

Moderator edit: updated subject for clarity

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‎01-14-2020 16:49 - edited ‎02-28-2024 09:03

‎01-14-2020 16:49 - edited ‎02-28-2024 09:03

Hello there @cBird2112, welcome to the Community Forums. Thanks for the details provided about the messages that you're getting when logging into Spotify. 

We're aware of an issue where you sign in to your Spotify Premium account in the Fitbit app and soon after it reverts you back to the free version. 

Please try steps in this article: How do I control music playing on spotify? 

If you continue experiencing this issue, our teams are aware of the problem and we'll continue to monitor the situation. We may not be able to provide an immediate solution, but we'll keep our team informed of the impact to you and other customers. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-14-2020 16:49 - edited ‎02-28-2024 09:03

‎01-14-2020 16:49 - edited ‎02-28-2024 09:03

Hello there @cBird2112, welcome to the Community Forums. Thanks for the details provided about the messages that you're getting when logging into Spotify. 

We're aware of an issue where you sign in to your Spotify Premium account in the Fitbit app and soon after it reverts you back to the free version. 

Please try steps in this article: How do I control music playing on spotify? 

If you continue experiencing this issue, our teams are aware of the problem and we'll continue to monitor the situation. We may not be able to provide an immediate solution, but we'll keep our team informed of the impact to you and other customers. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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