help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Starbucks card not loaded

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-05-2019 15:20 - last edited on ‎08-08-2019 13:41 by

‎08-05-2019 15:20 - last edited on ‎08-08-2019 13:41 by

After using Starbucks on my Versa for 2 years, it now says no card loaded. Removed Versa from app and reloaded. Can’t even find where to load Starbucks card. It’s not listed under compatible apps.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-08-2019 13:41

‎08-08-2019 13:41

Welcome to the Fitbit Community @SunsetRunner. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the issue you're having with your Starbucks card. Thank you for your troubleshooting efforts. I would like to advise that the app may take up to 2 min to generate the barcode, so you will see a “No card present on device” while the image is being generated to the device. I recommend making sure you have everything configured in the app settings and wait a few minutes for the card to regenerate. You can confirm the steps to load your Starbucks card into the app here. 

 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes