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Stats shown on the Fitbit app but nothing on the clock face

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‎12-10-2018 00:33 - last edited on ‎12-12-2018 08:19 by Moderator Alum

‎12-10-2018 00:33 - last edited on ‎12-12-2018 08:19 by Moderator Alum

Today my Versa suddenly started showing 0,0,0, on the info page on the watch, photo attached. When I check on my apps the info is there but nothing on the watch. I have tried rebooting the Versa but nothing happens.  What else can I tryIMG_9667.jpg   

 

Moderator edit: Subject for clarity 

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‎12-10-2018 13:25

‎12-10-2018 13:25

@MichellePease it's the clockface fault. It's 3rd party and it's not compatible. It needs an update .please change the clockface. That will resolve the issue .

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎12-10-2018 13:25

‎12-10-2018 13:25

@MichellePease it's the clockface fault. It's 3rd party and it's not compatible. It needs an update .please change the clockface. That will resolve the issue .

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎12-12-2018 08:20

In response to Marrrmaduke

‎12-12-2018 08:20

Hey @MichellePease, welcome aboard! I appreciate you have shared this picture with us. As @Marrrmaduke said, this might be an issue with the third party clock face that you set. Give it a try by choosing a Fitbit clock-face and let me know if the issue persists. 

 

I'll be around! 

Heydy | Community Moderator, Fitbit
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‎12-12-2018 16:23 - last edited on ‎12-14-2018 06:20 by Moderator Alum

In response to HeydyF

‎12-12-2018 16:23 - last edited on ‎12-14-2018 06:20 by Moderator Alum

Thanks all sorted now.


Moderator edit: Deleted personal info

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‎12-14-2018 06:21

In response to MichellePease

‎12-14-2018 06:21

Sounds great @MichellePease! I appreciate the update. 😉 If you have further questions or comments, feel free to keep me posted! 

 

I'll be around! 

Heydy | Community Moderator, Fitbit
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