help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Stats were deleted from my account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2020 10:36 - last edited on ‎09-27-2020 13:55 by Fitbit Moderator

‎09-25-2020 10:36 - last edited on ‎09-27-2020 13:55 by Fitbit Moderator

This morning I tracked my walk I walked 3.2 miles and over 8000 steps went home took off to charge and now it says I only have 4,889 steps and 2 miles?   

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-27-2020 13:48

‎09-27-2020 13:48

Hi @Kerimasue, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared with me. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Which phone are you using to sync your Versa Lite? This issue affected steps and distance only or other stats were also affected? In the meantime I receive your answers, please restart your Fitbit, add the information that was unfortunately not counted following the steps from our help article: How do I add, edit, or delete Fitbit data and activities? and troubleshoot the app with the following:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the operating system version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply. 

Best Answer
0 Votes