Steps are different on dashboard with challenge steps and heart rate not showing.

[Baythonwojo]

Syncing steps with challenges and heart rate not showing.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Baythonwojo, I hope you're doing well, it's great to see you around the Fitbit Community. 

I appreciate you have brought this to my attention. I'm sorry to hear that your step total on your challenge isn't updating. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

Now, when it comes to the heart rate not showing, tell me, is the HR tile missing or is the heart rate only showing two dashes (--)? Would it be possible for you to take a screenshot and reply to me with it? That will be very helpful.

Thanks for your patience and understanding, I'll be waiting to hear from you! 

[Baythonwojo]

I called the Fitbit support they helped me get the heart rate back. Far as the steps being different I was told they are having some difficulties right now.

Sent from my iPhone