Steps are not accurate Versa 3

[leftie88]

My step counter is not just a little off, which is to be expected. It is hundreds off per hour. Thousands off per day. It is on the very extreme side of being off on my steps. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Community forums, @leftie88. 

I appreciate all the details you've provided about the problem you're experiencing with the Versa 3. 

Before considering other options, let me know if you're doing any specific activity when you get this high amount of steps, like driving.

Keep in mind the algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement, such as working or cooking, you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. 

In addition, if you still consider the steps are not accurate, please make sure that you've tried the restart procedure as described in this article, then check if you continue to experience the same behavior. In the meantime, you can find more useful information about the accuracy of Fitbit devices and how to adjust your stride length and dominant hand settings here. 

Hope this helps, I'll be around.