Steps are synced on dashboard, but not in the challenges.

[Volaros]

This is actually for my girlfriend's Versa. Her steps are synced on her dashboard, but not in the Workweek Hustle challenge. We are both in the same time zone, and we aren't using third party apps or trying to manually log activities.

[Volaros · Accepted solution]

For anyone with similar issues:

Try quitting the challenge. I did this, and before it prompted me to confirm I wanted to quit, it synced the steps.

[krissy_teena]

This didn't work for me 😞

[LA56]

I’m having the same problem. Can’t seem to fix , tried quitting and rejoining, logging out, do not disturb on and off. 

[Babes_Mom]

This didn't work for me either! How disappointing. I'm missing 10,000 steps!!

[mrscherry2000]

same issue.  Have had this happen multiple times.  Everyone is in same timezone and it's not that the steps aren't synching correctly, it'll say I haven't synched for a day even though my steps are showing up in the app and have synched.