Steps aren't showing up on my versa

[Roxc]

Versa watch won't show steps, but on my phone under the versa app, it shows my steps. How do i get my steps to show on my watch?

Moderator edit: format

[JohnnyRow]

Were steps ever showing on your tracker?  Can you tell if there is a place steps should be displaying?

Try changing to a different clock face, preferably a Fitbit one that is supposed to show steps.

[EMacca]

Hi, I've had the same issue. Interested to find an answer. Steps have been showing on watch face up until yesterday. 

[Roxc]

I solved it. I just got a new clock face. Everything is showing up now.
Thank you for trying to help me💞

[JuanJoFitbit]

@Roxc Welcome to our Fitbit Community! I'm so glad to hear that you managed the get your Versa to show your data again after following the troubleshooting steps that shared @JohnnyRow. Thank you for posting the update here. Don't hesitate to let us know if you have any questions.

@EMacca Thank you for joining us in this thread and our Fitbit Community! I'd like to follow up on the issue that you are experiencing with your Versa since it's not showing your steps.

Please try changing the clock face as advised @JohnnyRow. In case the issue persists, please restart your Versa as described in this help article. After this, check out if your Versa shows your stats again.

Keep me posted! 

[EMacca]

@JuanJoFitbit I changed my clock face as advised and steps are now showing 

[JuanJoFitbit]

@EMacca That's great news! I'm so glad to hear that your Versa shows steps again after you changed the clock face. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[nenedj]

i just bought this fit bit why do i need to buy a new face

[JohnnyRow]

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@nenedj wrote:

i just bought this fit bit why do i need to buy a new face

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You don't have to buy a new clock face.  There are many that are free, including all developed by Fitbit.  Different clock faces have different designs and show different stats to give you more choices.  And if you are happy with the one that came with it, there is no need to change.