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Steps inaccurate and distance on bike not working.

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‎06-02-2020 04:42

‎06-02-2020 04:42

Hi there, I have recently updated my fit bit from a Charge to a Versa 2. Firstly, the watch is counting steps whilst I am driving, i understand it may go up slightly from going over bumps etc but i drove to work this and it counted circa 800 steps for a 20 minute journey. Secondly i am syncing my watch to my phone before i go for a cycle and its not tracking the distance i am travelling. Extremely disappointed with the upgrade so far and only had it 3 days. 

 

Could someone help me please?

 

Anyone else having the same issue? 

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‎06-02-2020 11:41

‎06-02-2020 11:41

Hi @RhydianEvans24 are you using the Bike mode on your Versa 2 when riding the bike? Is the Phoned GPS connected to the Versa 2?

If you let Fitbit decide what you are doing, yes it will detect the bike ride, but without the GPS no distance can be measured.

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