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Steps keep freezing on my Versa 3 when walking or running

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‎05-09-2022 13:05 - last edited on ‎12-18-2022 19:55 by

‎05-09-2022 13:05 - last edited on ‎12-18-2022 19:55 by

For the last month, when I’m walking/running I look at at my accumulated steps and they aren’t moving. I tap it a few times and it starts working again but never catches up. I’m missing a bunch of steps every day, and I’m using this to make sure I’m getting in enough steps daily. I rely on this device heavily and this is very frustrating 

 

Moderator Edit: Clarified subject

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‎05-09-2022 15:34 - edited ‎11-03-2023 12:00

‎05-09-2022 15:34 - edited ‎11-03-2023 12:00

Hi there, @JenW40. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team back so they can continue assisting you. 

Have a great day. 

Maria | Community Moderator, Fitbit


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