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Steps not showing for challenges or learderboard

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‎02-09-2019 17:11 - last edited on ‎02-10-2019 10:21 by Fitbit Moderator

‎02-09-2019 17:11 - last edited on ‎02-10-2019 10:21 by Fitbit Moderator

App won’t log all steps for challenges or leader board. 

I wished it would show your stats for the day against your friends.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎02-10-2019 10:28

‎02-10-2019 10:28

@SunsetRunner Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your steps aren't showing on your challenges and leaderboard. When was the last time your Versa synced with your account? Could you share a screenshot of your Dashboard? Have you manually log any activities? There won't be taken into consideration for challenges. Only steps recorded by your Versa will count toward challenges and you will need to make sure these are recorded within the same timezone as the person who created the challenge. You can read more about this here. 

 

Let me know how it goes!

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-10-2019 12:38

In response to AlvaroFitbit

‎02-10-2019 12:38

I do login and sync daily sometimes more than once. I don’t know how to manually log in anything, so no I haven’t done that. 

I can’t figure out how to upload a screen shot. 

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