help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps not showing on Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-09-2020 17:44 - last edited on ‎12-10-2020 11:55 by

‎12-09-2020 17:44 - last edited on ‎12-10-2020 11:55 by

My steps are not visible on my watch. They show up on the dashboard but I cannot see them on the watch itself. If I swipe up to show the Fitbit stats for the day, steps is not a visible option and it isn’t possible to add it in the setting either. I have tried restarting my device a few times with no luck. Is the only way to see steps on the watch is to have a watch face that shows them? 

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-10-2020 11:55

‎12-10-2020 11:55

Welcome to the Fitbit Community, @HeatherF1113.

 

I appreciate your efforts to resolve the issue with your watch. Thanks for the details shared. Since you've tried to restart your watch, I recommend changing a clock face: How do I change the clock face on my Fitbit device?

 

For more information about navigating your watch, see How do I navigate my Fitbit device?

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes