Steps not showing on the app

[Jennwag]

Hi, 

My fitbit app has stopped showing my steps... It is there but with a dash instead of my step count.

I've un linked my versa and re attached but no change!

Please help! 

[Guy_]

First thing to try is:

Shut down the watch

[ Swipe left, Settings,

at the bottom, About,

at the bottom, Shutdown]

wait a minute

Start the watch [Hold button till it vibrates or logo appears}

Wait for the clock to reappear.

If that does not fix it, you probably need to reload your watch face or regrant permissions

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Clocks

click on the clock you are using and

See all details and

remove the permissions, exit out and sync your watch

Repeat the whole process and reapply the permissions and resync the watch.

It may need restarting after..

Hope that helps.

[MarciM]

Hi @Jennwag 

Welcome to the forum. Good advice from @Guy_ . A restart is always the first step. Hold down the button for 10+ seconds, the screen will go dark and then the Fitbit logo will appear. This works much like rebooting a computer. You may need to do this a few times in a row. Also please check you are connect by Bluetooth to your mobile device.