Steps per hour not matching between watch and app?

[Dana128]

So, my steps per hour isn't matching from my watch to my phone.

My watch is showing correctly but my app on my iphone only shows 1 out of 8 hours??  I tried re starting my watch 3 times and also logged out of the Fitbit app and logged back in and still not helping.  My all day sync in on too.  Is there an issue going on?

[Rich_Laue]

Yes this is a known issue with iOS and is being looked into

[SunsetRunner]

Hi,maybe these suggestions can be helpful. Also agree about this issue with the former poster as being a known iOS factor, but you always can try.

[Dana128]

Thank you!

It was working the past 2 weeks but today is stopped?  Did it start today again?

[SunsetRunner]

You wrote: "It was working the past 2 weeks but today is stopped?  Did it start today again?" What do you exactly mean with this?

[Dana128]

It had been working the last couple week correctly and today it stopped again.  is this an ongoing issue?

Anything I can do to fix it? 

[SunsetRunner]

Hi, since this a known issue with iOS, you cannot fix it yourself, but you can try the suggestions I posted in message 3. If that works, unfortunately you will have to do that whenever the problem reoccurs untill Fitbit an iOS have sorted this out. 

[SoCalSun]

I have this same issue on android. It's intermittent, but annoying.