Steps per hour not updating

[AMpena74]

my versa is keeping track of my steps but beginning last week my steps per hour were not populating on my dashboard.  a few days later, my pre-set hourly reminders were no longer working/sending me reminders.  i’ve been reading different posts and tried all the recommendations but no luck.  (i’ve removed and reinstalled the fitbit app, i’ve reset my versa, i contacted customer service...HELP!)

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @AMpena74. I am sorry for the delayed response.  

I appreciate your participation in the Forums and sharing the issue you're experiencing with the Hourly Activity Goal not updating on the dashboard and the hourly reminders no longer working. Thank you for your efforts to resolve the issue. I would like to confirm that we’re aware of it and are working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

I'll be around if you need further assistance.

[AMpena74]

hi!  will i be notified once there’s a resolution to this issue?  thanks! 

[LiliyaFitbit]

Hi @AMpena74, thank you for your reply. 

I understand your concern. We will update this thread when we have an update from our team. 

Let me know if you have further questions. 

[Mpizze619]

I’m having the same exact issue with my steps per hour not updating on the app  It started not updating today at the 4pm It’s saying the correct info on the Versa tho. 

[LiliyaFitbit]

Welcome to the Fitbit Community @Mpizze619. 

Thank you for joining the conversation and sharing that you're experiencing the same issue. I appreciate the information that your Fitbit Versa is showing the correct information. We’re currently working to resolve this issue and hope to have a fix soon. I appreciate your patience and understanding. 

I'll be around. 

[Avonpooh]

My Fitbit dashboard only seems to update like half the things.  Hourly steps, sleep, and active minutes/daily exercise will not sync.  I'm sure it probably has to do with the new app update but it is extremely frustrating!  And I can no longer communicate with my Fitbit group either on our challenge.  What the heck is going on, Fitbit?  Please fix or tell me how to fix this!