Steps recorded by Versa not counting towards challenges.

[Shbt_00]

So on my school run I have to put my versa in my back pocket as I’m pushing a pushchair, it still logs my normal step count fine however these steps will not go onto any challenges I’m currently running. I’ve deleted the app and reininstalled, switched phone off and on and restarted the Versa itself. But those steps won’t go onto the challenge I’m doing. Any ideas anyone??

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Shbt_00, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. We're sorry to hear that your step total on your challenge isn't updating. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply.