Steps resetting over and over. 0-40 back to 0

[Lynettefraser]

I bought my versa a week ago and the steps on the watch goes from 0-40 then over and and over. It's happened all day and the battery isn't showing anymore. 

[JuanJoFitbit]

@Lynettefraser Welcome to our Fitbit Community! Seems odd that your Versa resets back to zero all of a sudden. I'd like you to try restarting your Versa as described in this help article. This will refresh your tracker internally.

Once you have restarted your tracker, monitor your Versa and see if the issue gets fixed.

Keep me posted on the outcome! 

[Lynettefraser]

Thank you but i have done that and it's still doing it??Sent from my Samsung Galaxy smartphone.

[JuanJoFitbit]

@Lynettefraser Thank you for getting back and trying the troubleshooting steps mentioned above! Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You should receive an email from them soon.

Let me know if you have any doubts! 

[Lynettefraser]

Thanks for your reply.I ended up getting it replaced.Thank you

Sent from my Samsung Galaxy smartphone.

Moderator edit: format

[JuanJoFitbit]

@Lynettefraser I'm glad to hear that you got your Versa replaced. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!