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Steps track on watch and the dashboard but not in challenges

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‎03-10-2020 04:54

‎03-10-2020 04:54

So yesterday I had around 32, 150 steps and they registered on my watch and in the Versa dashboard but not my challenge.  I created the challenge and only one person had a different timezone.  No one else is affected in my group.  I've restarted my phone, restarted my versa, paired and unpaired, logged out and back into Fitbit, uninstalled and reinstalled the app, chatted in the challenge, left and returned the challenge but nothing is working. There are no updates according to the playstore.  Please help this is super frustrating!!  Apparently I'm not the only one either, I started a blog last night and several other people seem to have the issue. 

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‎05-04-2020 10:11 - last edited on ‎06-20-2025 09:06 by Fitbit Moderator

‎05-04-2020 10:11 - last edited on ‎06-20-2025 09:06 by Fitbit Moderator

@MizMetal Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your missing steps on your challenges and thank you for thoroughly troubleshooting this issue. Have you manually logged any activities? These activities won't count towards challenges. If this isn't the case then try leaving the challenge itself, sync your device and join the challenge again.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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