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Still stuck with the logo..

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I really dont know the problem of my fitbit. It was stuck after its start installing..its still in the fitbit logo with blue shade on the right..I can't even connect it to my phone because my phone cant search any fitbit device.This was new and I havent tried to use it..just stuck with setting it up.

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Hi @Veehappy Try the suggestions in THIS Help Article on set up issues. If nothing there helps, please come back here.

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Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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I've been struggling the whole night because of this.Still been trying to repeat every suggestions that I had read,but still once I restart my fitbit it is stuck with fitbit logo and blue color indicating for installing( that was my last step because I was stuck)And also it is not visible to any of my devices that I was not able to connect to my device( I try to unpair it after getting stuck).Please help this is frustrating.Should I return this to the store?

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Did you try the suggestions in the Help Article I gave a link for in my post above? What phone are you trying to set up with? Can you clearly explain exactly what you have done and at what stage you get stuck?

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Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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Yes I tried to read the fitbit help link.sync trouble shoot.I just saw a post by ishrogh  04-05--2018(versa stuck on installing)topic he post a photo and we have a same issue.It started when it was installing then it appears that I need to restart bluetooth on my device then I turn it off and then on again.but it keep on appearing. The choices was cancel or restart bluetooth. And I even restart again my fitbit then when it open it was stuck same as before i restart it.then I read in one of the suggestion unpair my fitbit to the device..then when I try to pair it again fitbit device is not visible anymore in any of my devices.

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What phone are you using?

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Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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Samsung s7 edge. Same with my ipad mini 4 the fitbit is not visible to both of my devices.that why I really cant figure why it stuck to that logo with blue color on the left side..thank you so much..I really appreciate for helping me.

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It should work with both of those devices, so I dont know what is going on. I have flagged a moderator to help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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Thank you..I will try to return it to the store because it is still within the warranty.I hope they will replace it or fix,My excitement turns into frustration.😞

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@AlessFitbit I would really appreciate if you can help me with my issue?thank you so much

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Hi @Veehappy, it's great to see you participating in our Community @NellyG, good suggestions! Woman Happy

Thank you for reporting the set up issues with your Fitbit Versa, you've done an excellent job following those troubleshooting steps. But since your Fitbit is not responding, I've checked with our support team and apparently they already took your case under their wings. Please keep an eye in your email inbox, they will be glad to keep assisting you.

Please let me know if you need anything else! 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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@YojanaFitbit yes I already talked to one of your team in costumer support.I hope they will email me as soon as possible.So I can do another option with this issue.My versa is one day old only and it is already stuck with this problem.And also thank you to  

@NellyG for helping me.

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Hi @Veehappy! I'm glad to know that you already got help with our support team. Please feel free to come back at any time, we try to take care of all the members of our family. Heart

I don't know if you're familiar with our Discussions board, there is a really good chance for you to like it. In case that you haven't do so, check it out! You might be interested in these topics: Get Moving and Challenge Your Environment.

Keep stepping around in the Forums! 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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