Still waiting for latest update to be reset

[RevGill2019]

I can't believe it's now DAY 3 and FB STILL haven't fixed the bugs. I went all the way through the customer support solutions- right to "do a factory reset", only for my watch to now imitate a door stop, and my app STILL not recognizing that it's there. Anyone else in this position? And anyone know who I can complain to?

[pazzaglia]

Me too.  Did all the steps on the help.  Re-installed app, reset watch, checked all the settings on my phone.  When I re-add the phone to the app it says "found it" (or something like that, my app is in Italian), and then is stays on "connecting..." forever.  Never connects!  WTF?!?  Also, on the support page they removed the option to contact fitbit directly and there is a message at the top of the page...

"We identified a temporary interruption to syncing. Hold times are longer than usual. For faster service, check back later."

Hold what?  My useless fitbit?

[RevGill2019]

Ha ha!
Yeah, that's exactly what happened to mine. And when I did get through to the helpline, they had me doing all the stuff I'd already done on the self help topics, then they had me trying to use a different phone - still to no avail - until eventually they suggested a factory reset. DO NOT DO THIS! It means I've lost all unsynced data and now can't even wear it as a watch until such time as Fitbit sort themselves out as it needs to be synced to an App to set itself up. Words cannot express how frustrated I am currently.




Sent from my Galaxy

[RevGill2019]

Agghhhhhhhhhhh!!!!!!!!!!!!!!!!!!!!!!!!!!

Decided to download and link my versa to my computer instead. It went through all the set up, decided it found it - now my watch is frozen on a white logo with a white battery.

FITBIT - get your fingers out!!!!!!